Customer Support Specialist | Travel | Remote

Job description

Customer Support Specialist – Travel Industry (Remote) Location: Remote – USA Based Schedule: Flexible | Part-Time or Full-Time Options About Us: We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions. Position Overview: We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns. Key Responsibilities: Respond to customer inquiries via email, phone, and chat in a timely and professional manner Provide accurate information about travel bookings, itineraries, and policies Troubleshoot common client issues and escalate complex matters as needed Maintain up-to-date knowledge of supplier systems, policies, and procedures Follow up with clients to ensure satisfaction and support post-booking Log all communications accurately using internal systems Maintain high levels of professionalism and empathy Preferred Qualifications: Prior experience in customer service or the travel industry is a plus (but not required) Strong communication skills and ability to work independently Comfortable using online tools, booking portals, and CRM systems Tech-savvy with a quiet, professional home workspace Passionate about helping others and delivering great service Must be 18+ and authorized to work in the United States What We Provide: Full training and ongoing mentorship Travel agent certification (if desired) Access to travel discounts and perks Supportive online community and tools to help you succeed 🧭 Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!