Customer Support Specialist with Danish

Job description

**About ViaBill** ViaBill is Denmark’s leading “Buy Now, Pay Later” provider, helping consumers manage their purchases with flexible payment solutions. We’re on a mission to make shopping smarter and more accessible, both online and in-store. We are looking for a Danish-speaking Customer Support Specialist to help our customers with everyday questions and ensure a smooth and professional experience with ViaBill. ### What you will do - Support customers with questions related to payments, orders, and accounts - Resolve cases in a clear, friendly, and solution-oriented manner - Follow internal procedures and guidelines, including compliance-related checks - Accurately register and document cases in our support system - Identify recurring issues and share insights with the team - Collaborate closely with colleagues across Customer Support and Operations ### About you - Native Danish speaker or fluent at a professional level - Strong command of English, which is our working language - Experience in customer support or another customer-facing role - Clear and professional communicator with a strong service mindset - Structured and reliable, comfortable handling multiple cases in parallel - Calm and professional, even in challenging situations - Confident using digital tools and support systems - Motivated to learn and work in a fast-moving environment ### What we offer - A stable role in a growing and well-established FinTech company - Structured onboarding and continuous support - A professional, supportive, and down-to-earth team - Modern office in the heart of Copenhagen - Opportunities for development and growth within Customer Support