Customer Support Specialist with German

Job description

Supporting customers in discovering and using the features of our SaaS platform Resolving customer issues via email, chat and phone Actively contributing to improving customer service standards Identifying root causes of reported issues and collaborating with internal teams to eliminate them Creating and maintaining articles for our knowledge base Experience in customer-facing roles within SaaS or e-commerce environments Strong problem-solving skills and confidence in handling customer requests German at a professional working level (spoken and written) English at a minimum B2 level Ability to explain complex issues in a clear, simple and understandable way Skill in translating technical language into everyday, user-friendly communication Nice to have Basic knowledge of Postman and APIs What we offer A supportive, experienced team you can always rely on Full onboarding and work in a small, close-knit support team Employment contract (UoP) Multisport card and private medical care Fully remote work or hybrid model in Kraków or Warsaw Paid on-call duties outside standard working hours, based on a predefined schedule We are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services. At Autenti, great customer support starts with communication. We value emotional intelligence, empathy and active listening - simple things that make a real difference in working with customers.