Customer Support (technical)

Job description

In this role, you will: - Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) - Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues - Collaborate with engineers on our team to debug through challenging technical issues We hope you: - Have great written communication skills - Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands) - Like talking to users and are willing to constantly do so without external encouragement - Are able to empathize with users, and genuinely care about their problems — we can’t exist without them