Customer Support Technician

Job description

Job Overview: Product specialist for our applications for dental offices. (Tier 1) Providing support via chat, email, talk, remote session(s) (multi tasking required) Day to Day Operations: Omni-Channel Support (Chat, Phone, and Email) Internal collaboration with support, training, and billing departments External collaboration with client's IT services/third parties Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.) Individual and Team-Based Problem Solving Working with Tier 2/Escalation Support Representative Connecting to clients via remote software Required Experience: Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators. Ability to multi-task efficiently (providing multi-channel support simultaneously) Critical thinking/Troubleshooting Self Manage Workload (Prioritization, Time Management) Ability to be self-directed, prioritize tasks, and organize overall workload. Ability to work effectively in a fast-paced environment Provide accurate and quick support Preferred Experience: Technical Support Background (2 years of customer service experience preferred) Understanding of Windows Operating System(s) Previous High Pace Work Experience Experience with Multi-Channel Support About Flex Dental: Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States. This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service. Learn more at: This position is an in-office role in Provo, Utah.