Customer Support Technician (Czech/Slovak)

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Czech/Slovak speaking Customer Support Technician to support customers of gaming platform for their office in Budapest . Position: Customer Support Representative Location: Budapest, Hungary Work model: on-site Employment type: Full-time Remuneration: Base salary + performance bonuses (after 3rd month of employment). DUTIES AND RESPONSIBILITIES: Handle incoming customer contacts and respond to product, service and pre- and post-sale enquiries Provide customer support and troubleshooting for gaming products, software and connectivity issues Resolve customer complaints by taking ownership of each case and ensuring appropriate follow-up Gather required information and accurately document customer interactions in internal systems Provide clear and easy-to-understand explanations of technical information and product features Ensure all customer interactions comply with quality standards, consumer safety regulations, GDPR and internal procedures Escalate potential product safety, regulatory and other important issues through defined channels Act as a brand advocate by delivering excellent customer service and promoting products, features, benefits and associated services where appropriate Log customer interactions and manage knowledge base information according to established procedures Participate in required training, calibration and quality sessions Share recurring customer issues, process gaps and improvement opportunities with Team Managers or Leads Meet defined performance, quality and behavioural targets. REQUIREMENTS: Czech/Slovak language at B2/C1 level and English B2 level Secondary or higher education Strong interest and aptitude in consumer electronics and gaming technology Ability to understand and explain connectivity, tuning and technical product details in a simple and clear way Basic knowledge of consumer products, software and PC connectivity issues Previous experience in customer service, consumer care or a contact centre is preferred Excellent verbal and written communication skills Excellent knowledge of MS Office tools, including Word, Excel, PowerPoint, Access and Outlook Good computer literacy and ability to capture data accurately Strong customer orientation, empathy and problem-solving skills Ability to recognise sales opportunities and promote relevant products, features and services Ability to work effectively in a flexible and busy contact centre environment Comfortable working towards performance targets and having customer interactions monitored Professional, reliable and proactive approach Willingness to take personal initiative for technical and professional development Ability to safeguard sensitive and confidential company information. BENEFITS: Competitive salary and performance-based incentives and language bonus Comprehensive health, dental, and vision insurance Opportunities for professional growth and career development within a global technology leader Meal allowance Relocation support A collaborative and supportive team environment And many others!!!