Customer Support Technician I

Job description

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview At Motorola Solutions, safety and security are at the heart of everything we do. Our Flex Support team builds and connects technologies to help protect people, property, and places. We foster the collaboration that is critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Job Description Everything starts with our people. On the Flex Support team, you will empower customers by maintaining the vital communication systems they count on every day. As a Customer Support Technician, you will analyze technical challenges, resolve system issues, and help to ensure seamless operational continuity across critical environments. We offer a culture where you can pursue your potential, innovate what is next, and perform meaningful work where safety starts with you. Bachelor's degree or equivalent practical experience welcomed. Key Responsibilities: Technical Support & Problem Resolution Deliver technical support to end-users via phone, email, and chat to resolve complex software and hardware issues Analyze and troubleshoot the Flex Computer Aided Dispatch solution across Windows and Linux operating systems Assist with network diagnostics and connectivity, escalating complex technical challenges to specialized engineering teams Customer Collaboration & Support Create knowledge base documentation for common technical issues to assist in building internal resources Oversee issue tracking to help to ensure rapid resolution and deliver high user satisfaction Job Requirements: Technical Expertise Technical Troubleshooting to analyze and resolve issues spanning operating systems, network protocols, and software applications System Environments to support proprietary solutions within Windows and Linux platforms Ticketing Systems to manage, document, and oversee incident resolution through service desk tools Professional Experience Customer Service to deliver responsive, high-quality assistance while maintaining user satisfaction Team Collaboration to partner across technical teams on issue escalations and knowledge sharing Preferred Qualifications Relevant IT certifications such as CompTIA A+, Network+, or ITIL framework familiarity Experience with cloud platforms, remote support tools, or scripting languages Experience with AI-enhanced productivity tools. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers Target Base Salary Range: $55,000- $60,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 #LI-Remote Basic Requirements High School Diploma 2+ years of experience in Technical Support Ability to obtain background clearance as required by government customers Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.