Customer Support Technician - Medical Devices

Job description

If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa ), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn ! Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible. Your role As a Field Customer Support Technician for the Netherlands, you are responsible for the installation, analysis, calibration, and repair of high-end optical and precision mechanical instruments. The focus of this role is on network and application management. You work with complex electronic and software systems where the highest level of accuracy is required. You act as a subject-matter sparring partner for customers and colleagues and actively contribute to knowledge sharing, innovation, and process improvement. You will be visiting our Optician customers so fluency in Dutch is required for this role. Main responsibilities: • Analyzing and resolving interface and integration issues between multiple instruments and systems • Performing complex diagnostics, repairs, and calibrations on precision mechanical, electronic, and software-based instruments • Supporting A- and B1-level customers at top-market level with a proactive and solution-oriented approach • Explaining technical causes, backgrounds, and solutions to customers and colleagues to promote knowledge sharing • Acting as a link between colleagues, departments, and suppliers, with a focus on knowledge retention and continuous development • Developing training materials and delivering training sessions for internal and external customers • Assessing assignments from the commercial department for technical feasibility and advising on optimal solutions • Supporting projects from the preparatory phase through to delivery, including store refurbishments and instrument installations • Developing and adapting software for integration, maintenance, and innovation purposes • Handling helpdesk activities: analyzing, logging, and resolving incidents remotely and scheduling service visits Main requirements: • HBO level of working and thinking, preferably in electronics, IT, or a comparable technical field • Experience with electronic and software-based systems and resolving integration challenges • Knowledge of or experience with .NET and/or Microsoft SQL is a strong plus • Strong analytical skills with the ability to approach complex problems holistically • Strong communication skills and the ability to clearly explain complex topics • Customer-oriented, experienced in working with demanding, high-level customers and handling confidential information • Experience in training, education, or knowledge transfer is a plus • Ability to work in a project-based manner and effectively support internal and external customers, with communication as a key focus • Willingness to travel and flexible availability within the service area What’s in it for you In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us. • Working for a global market leader with iconic brands • Learning and development opportunities • Competitive salary and benefits package • High level of autonomy and technical responsibility • Opportunities to grow within an international organization Recruiting process Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.​ #LI-RM1 Our Diversity, Equity and Inclusion commitment​ We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.