Customer support technician Migdal Haemek

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Location: Mig Ha'emek,ISR You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). We are looking for a highly talented **Customer Support Technician** to join our account team & integrate within our field support group at **Migdal Ha'Emek** (North) to provide a unique customer experience by demonstrating outstanding technical capabilities and inter-personal skills. **What’s in it for you?** As a customer Support Technician at Applied Materials you’ll be working for a high growth international company, integrating into the heart of the manufacturing process of advanced digital devices. You’ll get the opportunity and practice to work on the most advanced semiconductor equipment while learning new skills or perfecting existing ones such as advanced trouble shooting and problem solving, project management, robotics, semiconductor device manufacturing processes and more. In addition, you’ll get advanced training on cutting edge hardware industry components. **What you'll be doing:** As part of our customer support team, you’ll be working in a cleanroom environment & using your technical capabilities, analytical skills and vast knowledge on multidisciplinary advanced systems. You will be responsible for installing & maintaining customer’s purchased Applied Material equipment and occasionally customers abroad, communicating with global functions and development teams while following established practices of operation & maintain highest levels of quality & customer satisfaction. This is a **physically demanding position** that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a **clean room,** it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. Key Responsibilities: - The customer Support Technician provide support for complex systems, one of the most advanced in the world for the semiconductor industry, in Israel and abroad. - Install and implement multidisciplinary complex systems - Preventive maintenance and troubleshooting - Define, document and retain infrastructure and work processes - **Work is located in Migdal Ha'Emek in a cleanroom environment** - **Work in shifts including nights and weekends** - Transportation of activities Improvement in work processes. - Definition, documentation and preservation of infrastructures and work processes Requirements: - Technician or Practical engineer in Electronics or Mechanics - Experience with electronic / mechanic equipment – advantage - Prior experience as technician or practical engineer – advantage - Willing to work in shifts - High level of English. - Service oriented, team player **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 75% of the Time **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.