Customer Training Consultant

Job description

For more than 20 years, Cardinal Health™ WaveMark™ Solutions has helped health systems automate and simplify clinical and supply chain workflows, enabling clinicians to spend less time managing supplies and more time focused on patient care. WaveMark™ Solutions is a leading SaaS-based clinical supply chain and workflow management platform that helps healthcare providers optimize the management of medical supplies across the continuum of care. By combining advanced technologies such as RFID and barcode tracking, cloud-based software, predictive analytics, and automated inventory management with expert support services, WaveMark™ delivers real-time visibility and control over supplies ranging from everyday consumables to high-value implants and devices. Its solutions support operating rooms, procedural labs, clinical laboratories, and nursing units, connecting product usage to the patient record at the point of care while providing actionable insights that improve product availability, streamline clinical workflows, enhance patient safety, reduce costs, and strengthen overall financial and operational performance across health systems. Job Summary: The Customer Training Consultant is responsible for leading strategic training initiatives within hospital systems for WaveMark. This role involves partnering with hospital leadership to develop and execute enterprise-wide training strategies, delivering both onsite and virtual training sessions, and ensuring a seamless transition to customer success teams. The ideal candidate will have a strong background in healthcare training, strategic planning, and adult learning methodologies. Location: This position is remote. Candidates must be based within the United States and have ability to travel to healthcare sites across the country. Responsibilities: Strategic Planning & Leadership Engagement Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals. Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization. Provide expert guidance on training best practices, change management, and implementation strategies. Training Execution & Delivery Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training. Conduct and manage virtual training programs and sessions using application platforms (e.g., Zoom, MS Teams). Ensure training content meets the specific needs and supports the solution workflows within the hospital. Develop training content and user guides Implementation & Handoff Oversee and plan the training process from initial planning through department-level kickoff and go-live. Ensure smooth handoff to Customer Success teams with clear documentation and transition plans. Monitor training effectiveness and provide post-professional training services as needed. Qualifications: Bachelor’s degree in related field, or equivalent work experience preferred. Related degrees could be in Education, Healthcare Administration, or Organizational Development. Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred. 5+ years of experience in training, consulting, change management, organizational transformation or organizational development within healthcare preferred. Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred. Strong understanding of adult learning principles and instructional design preferred. Proficiency in virtual training tools and Learning Management Systems (LMS) preferred. Excellent facilitation, presentation, and communication skills preferred. Ability to manage multiple projects and stakeholders simultaneously preferred. Familiarity with healthcare operations, compliance, and clinical workflows preferred. Strategic thinker with a consultative approach preferred. Strong interpersonal and relationship-building skills preferred. Adaptable, proactive, and solution-oriented skills preferred. Comfortable working in fast-paced, dynamic environments preferred. Ability to travel 75% to customer sites (hospitals and healthcare systems). Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview. Anticipated salary range: $67,500 - $96,300 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 09/20/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. #LI-Remote #LI-JD3 Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here