Customer Training & Curriculum Lead

Title: Customer Training & Curriculum Lead
Company: Heven AeroTech
Location: Bingen, Washington
FLSA: Exempt

About Our Company:
At Heven AeroTech (Heven), we don’t just believe in the power of people—we build our success on it. As a recognized leader in hydrogen-powered drones, we’ve earned recognition for creating a workplace where innovation thrives, collaboration is second nature, and every employee feels valued. Our culture is anchored in trust and a shared commitment to excellence.

We believe great teams are built on individuals who are humble, hungry, and smart—those who put team success first, take initiative to continuously improve, and demonstrate strong interpersonal awareness. At Heven, your voice matters, your ideas are heard, and your contributions make a tangible impact as you grow through hands-on experience and collaboration across the team.

Role Summary:
The Customer Training & Curriculum Lead leads enterprise-level technical training programs across Heven Aerotech’s unmanned systems portfolio—including the Z1 platform and future products—in a highly regulated aviation environment. This role directs the strategy, design, governance, and delivery of customer training across classroom, virtual, and hands-on environments, and is the owner of the customer-facing curriculum and the Product Training side of the Bridge LMS. The role partners closely with Engineering, Programs, and Flight Operations, to ensure training stays aligned with evolving technical and compliance requirements and supports workforce readiness for government and military end users.

Essential Responsibilities:

• Direct the design, governance, and delivery of technical training programs across classroom, virtual, and hands-on environments for Heven Aerotech UAV platforms.
• Own the architecture, content, and lifecycle of the customer curriculum—flight operations, systems knowledge, safety, and maintenance procedures.
• Standardize curriculum and instructor delivery models to ensure consistency, scalability, and compliance across Bingen-based and forward customer training sites.
• Plan and execute multi-week customer training events end-to-end : scoping, curriculum lock, venue and equipment coordination with Program Management, delivery, feedback, and post-event update cycle.
• Serve as administrator and content owner for the Product Training instance of the Bridge LMS, driving course publication, learner enrollment, completion reporting, and audit-ready records.
• Translate engineering, manufacturing, and flight-test data into clear, audience-appropriate instructional content—student guides, slide decks, job aids, video walkthroughs, and hands-on exercises.
• Partner with engineering, operations, and regulatory stakeholders to align training with evolving technical and compliance requirements, including product baseline impact analysis.
• Ensure adherence to applicable UAS military and FAA training standards across all training initiatives— instructor qualification, course revision control, training records, and audit readiness.
• Partner with Flight Operations on the instructor cadre so that what is taught remains aligned with what is flown.
• Coordinate with the Technical Publications & Documentation Specialist to utilize Z1 manuals and work instructions as source material for curriculum; this role does not author technical publications.
• Coordinate with the EHS Manager on the Heven-wide Bridge LMS relationship.
• Maintain and, where useful, extend the AI Curriculum Development Workflow Registry (Confluence) supporting curriculum drafting, slide redesign, and onboarding workflows.
• Support customer-facing teams with mission-ready training documentation and on-site delivery as required.
• Ensure all content meets export control (ITAR) and safety requirements.

Qualifications & Experience:

Required:

• Bachelor’s degree in Education, Instructional Design, Aviation, Engineering, or related field; equivalent professional experience considered.
• 7+ years leading technical training programs, with at least 3–5 years in a lead or program-owner capacity in a regulated aviation, aerospace, or defense environment.
• Demonstrated experience directing training program design, governance, and delivery across classroom, virtual, and hands-on modalities.
• Track record of standardizing curriculum and instructor delivery models for consistency, scalability, and compliance across multiple sites or customer engagements.
• Working knowledge of FAA training and recordkeeping requirements, AS9100 Rev D, and ISO 9001, and the discipline to keep a training program audit-ready against them.
• Demonstrated partnership with engineering, operations, and regulatory stakeholders to align training with evolving technical and compliance requirements.
• Instructional design fluency—adult learning principles, competency-based design, and blended learning.
• Hands-on LMS administration experience (Bridge, Cornerstone, SuccessFactors, or comparable).
• Strong technical writing and ability to translate complex engineering content into clear, student-ready material.
• Proficiency with Confluence, JIRA, SharePoint, and Microsoft Office Suite.
• U.S. Citizenship required due to export-controlled work.
• 20-30% travel required

Preferred:

• Designated Examiner (FAA or equivalent)
• Instructor certification (CFI, military instructor pipeline, or industry-equivalent)
• Pilot / Operator currency (manned or unmanned)
• Experience training government or military end users (operators, maintainers, field personnel).
• UAV or unmanned systems background in addition to manned aviation experience.
• Experience standing up an LMS instance from scratch or owning a major LMS migration.
• Experience with AI-assisted content workflows (curriculum drafting, content QA, methodology automation)
• Video production / e-learning authoring (Camtasia, Articulate, Loom).
• Experience in a startup or rapid-development engineering environment.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer, including extensive typing, reading, and screen use.
• Ability to communicate clearly and effectively in both written and verbal forms, including instructor-facing and customer-facing delivery.
• Frequent use of standard office equipment, including computers, keyboards, and documentation tools.
• Ability to review detailed technical information, drawings, and digital content with strong visual acuity.
• Frequent standing, walking, and movement between office, lab, manufacturing, flight-test, and customer training environments.
• Ability to attend and participate in meetings, design reviews, training delivery, and technical discussions across multiple teams.
• May require light lifting of materials or equipment (up to 25 pounds), such as training kits, laptops, projectors, or demonstration components.
• Ability to safely access and navigate engineering labs, production floors, flight-test areas, and customer training venues, which may include exposure to noise, machinery, or outdoor conditions.
• Travel to customer training sites (CONUS), estimated 10–20%, including multi-week training events.
• Ability to focus for extended periods while managing multiple concurrent training programs and deadlines.

Benefits Overview:
Heven AeroTech offers a competitive benefits package designed to support the health, financial security, and overall well-being of our employees and their families. Benefits include medical, dental, and vision coverage, retirement plans, paid time off/sick, and additional protections such as critical illness, hospital indemnity, accident coverage, and short- and long-term disability.

Equal Employment Opportunity Statement:
Heven AeroTech is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.