Customer Training Lead

Job description

ABOUT US Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised over $175M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution. Higharc is seeking a hands-on Customer Training Lead to own our interactive customer training across virtual and in-person formats. As we invest more heavily in customer enablement, this role will report to the Director of Training and Support and work closely with our Training Content Lead and internal subject matter experts to make sure every customer gets the most out of the Higharc platform. WHAT YOU'LL DO You'll be the face of training for our customers, whether that's leading a hands-on session at a builder's office or running a virtual walkthrough for a distributed team. You'll work closely with our Training Content Lead to shape materials, and with Product, Customer Success, and Implementation to make sure what you're teaching reflects where the platform actually is today. This role sits close to the customer relationship. You'll read the room in real time, adjust when something isn't landing, and follow up to make sure it actually sticks. Expect meaningful travel — up to 50% of the time to customer locations across the continental US. Expect to: - Deliver in-person training at customer facilities that's hands-on and genuinely engaging, traveling up to 50% of the time to US-based locations - Lead virtual training sessions for remote customers, adapting your delivery to keep it effective and engaging in a digital format - Identify training needs and partner with the Training Content Lead to customize materials for individual customers - Stay current with Product, Customer Success, and Implementation so training always reflects the latest platform capabilities - Monitor customer progress during sessions, adjust on the fly, and provide follow-up guidance to reinforce what was taught - Gather feedback after every session and use it to keep sharpening your training approach ABOUT YOU You've trained customers on complex, technical software before — ideally something like modeling or BIM tools where the learning curve is real. You know how to read a room, adjust your pace, and make dense material click for people who didn't come in as experts. You're as comfortable running a session in person as you are keeping people engaged over a screen. You're organized enough to juggle multiple customers and curricula at once, but you never lose the personal touch that makes training actually work. You have: - 4+ years of direct customer training experience for a highly technical enterprise software solution — modeling or BIM software experience is a strong plus - A high EQ and strong communication skills, interpersonal, written, and verbal - Proven experience delivering both in-person and virtual training in a classroom-style setting - Comfort traveling up to 50% of the time to customer locations across the US - A strong ability to customize training materials for different customers and audiences - An adaptable, resourceful approach and a genuine passion for helping others learn - A proactive, detail-oriented approach to problem-solving A major plus if you also bring: - Familiarity with using AI tools to streamline content creation and enhance training materials WORKING AT HIGHARC Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company. Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with flexible PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office. Please note: we are seeing an uptick of fraudulent recruiting activity claiming to be associated with Higharc. All communication and outreach from our in-house team will come from an @higharc.com email address.