Customer Training Manager (m/f/d)

Job description

## 🎤 Why voize? Because we’re more than just a job! At voize, **we believe the greatest gift to frontline workers is time - time to care, connect, and be present.** Today, that time is lost to **busywork and complex systems** that pull them away from what matters most: **people**. **Our vision is to change that by building AI companions** that seamlessly take over digital workflows. We don't replace humans with technology - **we amplify their impact.** Our mission is backed with a **$50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion** to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. **And now, we’re looking for you to join us on this mission!** ## 💡 Your Mission: Drive product activation through transformative training As an **Onboarding Manager - Training Expert**, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow. ## 🚀 Your Daily Business – No two days are alike - **Train the Trainer:** Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups. - **Deliver dynamic training:** Facilitate engaging and motivating training sessions for caregivers to activate the product quickly. - **Collaborate with cross-functional teams:** Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback. - **Monitor training effectiveness:** Track user adoption and revisit training for groups with low engagement. - **Create and optimize training materials:** Continuously update and improve training content based on feedback and onboarding friction. - **Onsite visits:** Conduct visits for low adoption cases to re-engage users and support them on-site. ## 🤝 Your Skillset – What you bring to the table - Proven experience in **Train the Trainer** programs, particularly with large groups - Strong communication and presentation skills, able to engage and motivate users - Experience in training professionals, ideally in the healthcare or caregiving sector - Passion for technology adoption and empowering others to embrace change - Fluent in German (C2), with good knowledge of English - Willingness to travel 2–3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel ## 🌱 Growing together – what you can expect at voize - We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care - We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany - Become a co-creator of our success with stock options - Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible - You decide when you work best, that means flexible working hours and a good hybrid set-up. ## ✨ **Ready to talk?** Apply now! 🚀 We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!