Customer Training Specialist

Job description

CUSTOMER TRAINING SPECIALIST Remote Opportunity About Reveleer Reveleer delivers a unified platform spanning risk adjustment, quality improvement, clinical intelligence, and member management for health plans and provider organizations navigating the complexity of value-based care. Trusted by 80+ customer organizations nationwide, the platform integrates data, analytics, and intelligent workflow automation into one governed system designed to support traceable documentation across diagnoses, quality measures, and submissions. With regulatory expertise and transparent, human-in-the-loop AI at its core, Reveleer supports organizations working to advance care quality, strengthen documentation integrity, and sustain the operational readiness needed to navigate audits with confidence. Position Overview The Customer Training Specialist delivers comprehensive, customer-focused training on the Reveleer platform across clinical coding, data retrieval, and analytics features. This role is responsible for designing and delivering live virtual and in-person training sessions that enable customers to effectively use Reveleer's end-to-end platform functionality. The Customer Training Specialist works closely with the Onboarding team, Learning and Development, Operations, and Product to ensure training materials are current, scalable, and aligned with customer needs and platform updates. Key Responsibilities Customer Training & Program Delivery • Facilitate live virtual training sessions for customers across clinical coding, data retrieval, and analytics platform features, ranging from one-on-one coaching to group sessions. Occasional in-person training may be required based on customer needs. • Assessing customer-level training needs based on project requirements, onboarding status, and performance data • Deliver interactive, role-specific training tailored to customer team structures and workflows • Provide one-on-one and small-group coaching to customers on platform functionality, coding standards, and retrieval processes • Train customers on how to access, interpret, and use Reveleer's analytics and reporting features within the platform Content Development & Collaboration • Partner with Learning and Development to develop customer training materials, including facilitator guides, job aids, quick-reference tools, and knowledge assessments • Work with Product and operational teams to ensure training materials reflect current platform capabilities and processes • Identify gaps in existing training resources and recommend updates based on customer feedback and performance trends • Contribute to the development and refinement of training lesson plans and learning objectives Continuous Improvement & Support • Gather feedback from training sessions and use performance data to refine training content and delivery methods • Review customer audit results and performance trends to identify re-education needs and coaching opportunities • Maintain current knowledge of clinical coding guidelines, retrieval workflows, and platform functionality • Support customers beyond initial onboarding with ongoing learning assistance and skill development Cross-Functional Collaboration • Liaise with Onboarding, Customer Success, and Operations teams to understand customer training needs • Coordinate with Product teams on platform updates and how they impact customer training • Work with Quality and Retrieval teams to ensure training aligns with compliance standards and operational expectations • Participate in special projects and training initiatives as needed Required Qualifications Clinical Coding Expertise • Current or recent clinical coding certification: CPC (AAPC), RHIT, or equivalent healthcare coding certification • Minimum 3-5 years of hands-on clinical coding experience • Strong knowledge of ICD-10 and CPT coding guidelines, medical terminology, anatomy, and physiology • Understanding of coding audit processes and quality improvement methodologies • Familiarity with risk adjustment and quality coding in a healthcare operations environment Training & Communication Skills • Demonstrated ability to facilitate engaging, interactive training sessions in live virtual and in-person formats • Strong presentation and public speaking skills; comfortable delivering training on camera and in virtual settings • Excellent verbal and written communication skills; ability to explain complex clinical and technical concepts clearly and concisely • Experience developing or contributing to training materials such as guides, job aids, and reference documents • Ability to adapt communication style and instructional approach to meet diverse learner needs • Experience gathering and incorporating feedback to improve training quality and outcomes • Strong listening and coaching skills; ability to build rapport with learners and support skill development Technical & Platform Skills • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) • Strong computer skills with ability to learn new systems and platforms quickly • Comfortable with virtual training tools (Zoom, Microsoft Teams, LMS platforms) • Ability to navigate and understand platform-based workflows and reporting features Professional Competencies • Detail-oriented with strong analytical skills; ability to review data and identify trends • Self-directed and highly organized; able to manage multiple training initiatives with minimal supervision • Collaborative approach; able to work effectively with cross-functional teams and diverse stakeholders • Professional demeanor; tactful communication and ability to work with customers and internal teams • Adaptability; able to adjust to changing priorities, new platform features, and evolving customer needs • Strong commitment to confidentiality and HIPAA compliance when handling customer and patient information Preferred Qualifications • Experience in customer-facing training or customer success roles • Familiarity with Learning Management Systems (LMS) or training delivery platforms • Experience in healthcare operations, clinical coding departments, or quality improvement initiatives • Knowledge of adult learning principles and instructional design best practices • Experience creating knowledge checks or assessments to measure learning outcomes WHAT YOU’LL RECEIVE: • Competitive salary • Medical, Dental and Vision benefits • 401k with Employer Match • Generous PTO plan Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. Reveleer E-Verifies all new hires. Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.