Customer Valet - Print Services

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organization we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.Due to the continued growth of our business, we are seeking a part-time (approx. 25hrs/week) Customer Service Valet who will attend to the Konica Minolta printing equipment and provide exceptional onsite customer service to our valued clients based in the Adelaide CBD & metro areas as required.RequirementsReporting to the State Service Delivery Manager, you will be fully trained to be responsible for:Attending to print equipment at various customer sites based across Adelaide CBD & metro areas as required to ensure a high standard of copy quality, equipment cleanliness and changing of consumables, in accordance with the agreed services levelsMaintenance support, service and Helpdesk supportCoordinating and performing basic fault preventative servicing in relation to the printing equipmentProviding first level response on equipment faults in line with Konica Minolta's customer service values / customer statement of work obligations and escalating specific technical equipment / software issues to Konica Minolta HelpdeskEnsuring paper stock is managed to agreed levels, and filling paper traysConsumables managementCustomer User Training – providing scheduled or ad hoc training to Customer users in relation to the operation of the printerWho are we Looking For?You have experience in providing exceptional customer service, caring about customers and relationshipsYou will be required to obtain a Working with Children CheckYou are professional, proactive, organised, and take pride in your workSome technical experience is preferred however you should enjoy problem solving and resolving issues both with customers and machinesA desire to learn - you will have initial and on-going hands on product training to ensure the success of your career at Konica MinoltaA reliable vehicle is required for this role to travel between sites. A per km allowance will be paidAs per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks (which includes a police check). Due to the nature of this role and as mentioned above, you will also be required to obtain a Working with Children check.BenefitsWhat can KM offer you?Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.Equal OpportunitiesWe are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.If you require any adjustments/assistance during the recruitment process please reach out to careers@konicaminolta.com.auJoin our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organization we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

Due to the continued growth of our business, we are seeking a part-time (approx. 25hrs/week) Customer Service Valet who will attend to the Konica Minolta printing equipment and provide exceptional onsite customer service to our valued clients based in the Adelaide CBD & metro areas as required.

Requirements

Reporting to the State Service Delivery Manager, you will be fully trained to be responsible for:

• Attending to print equipment at various customer sites based across Adelaide CBD & metro areas as required to ensure a high standard of copy quality, equipment cleanliness and changing of consumables, in accordance with the agreed services levels
• Maintenance support, service and Helpdesk support
• Coordinating and performing basic fault preventative servicing in relation to the printing equipment
• Providing first level response on equipment faults in line with Konica Minolta's customer service values / customer statement of work obligations and escalating specific technical equipment / software issues to Konica Minolta Helpdesk
• Ensuring paper stock is managed to agreed levels, and filling paper trays
• Consumables management
• Customer User Training – providing scheduled or ad hoc training to Customer users in relation to the operation of the printer

Who are we Looking For?

• You have experience in providing exceptional customer service, caring about customers and relationships
• You will be required to obtain a Working with Children Check
• You are professional, proactive, organised, and take pride in your work
• Some technical experience is preferred however you should enjoy problem solving and resolving issues both with customers and machines
• A desire to learn - you will have initial and on-going hands on product training to ensure the success of your career at Konica Minolta
• A reliable vehicle is required for this role to travel between sites. A per km allowance will be paid

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks (which includes a police check). Due to the nature of this role and as mentioned above, you will also be required to obtain a Working with Children check.

Benefits

What can KM offer you?

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.

If you require any adjustments/assistance during the recruitment process please reach out to careers@konicaminolta.com.au

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

Why Konica Minolta?In a time of ever increasing change, Konica Minolta is dedicated to creating new and shared value through our innovative technology and business solutions. This is underpinned by our commitment to contribute to local communities and a sustainable world.At Konica Minolta, we have the courage to do things differently. As a values based organisation we have cultivated a caring and accountable culture that supports individuals and teams to thrive. Progressive policies make it easy for people, at every stage of their career, to balance work and life commitments.We value the diversity of different backgrounds, thoughts, and approaches as we work to together to address the needs of customers and the challenges of society. Konica Minolta promotes an inclusive environment and is actively seeking to fulfil targets of our Gender Equality Strategy to create greater balance in our workplace. Konica Minolta is proud to be Great Place to Work® Certified — a testament to our commitment to fostering an inclusive, empowering, and employee-first culture.”Life at Konica Minolta?Konica Minolta offers a diversity of roles and experiences; whether you are a service technician, or in sales, marketing, customer service or leadership, you will participate in a high-performing environment driven to deliver the best results for our customers.We pride ourselves on building a corporate ecosystem where personal development flourishes, teams are truly collaborative, culture is inclusive, success is celebrated, innovation is encouraged and compassion is the norm rather than the exception.We offer: Industry-leading workplace flexibility arrangements; Bespoke leadership development and mentoring; Opportunities to network at industry events with peers and thought leaders; and Access to pre-tax workplace giving, volunteer leave and company sponsored community events. Our culture and life at Konica Minolta is yours to shape.

Why Konica Minolta?

In a time of ever increasing change, Konica Minolta is dedicated to creating new and shared value through our innovative technology and business solutions. This is underpinned by our commitment to contribute to local communities and a sustainable world.

At Konica Minolta, we have the courage to do things differently. As a values based organisation we have cultivated a caring and accountable culture that supports individuals and teams to thrive. Progressive policies make it easy for people, at every stage of their career, to balance work and life commitments.

We value the diversity of different backgrounds, thoughts, and approaches as we work to together to address the needs of customers and the challenges of society. Konica Minolta promotes an inclusive environment and is actively seeking to fulfil targets of our Gender Equality Strategy to create greater balance in our workplace.

Konica Minolta is proud to be Great Place to Work® Certified — a testament to our commitment to fostering an inclusive, empowering, and employee-first culture.”

Life at Konica Minolta?

Konica Minolta offers a diversity of roles and experiences; whether you are a service technician, or in sales, marketing, customer service or leadership, you will participate in a high-performing environment driven to deliver the best results for our customers.

We pride ourselves on building a corporate ecosystem where personal development flourishes, teams are truly collaborative, culture is inclusive, success is celebrated, innovation is encouraged and compassion is the norm rather than the exception.
We offer:

• Industry-leading workplace flexibility arrangements;
• Bespoke leadership development and mentoring;
• Opportunities to network at industry events with peers and thought leaders; and
• Access to pre-tax workplace giving, volunteer leave and company sponsored community events.

Our culture and life at Konica Minolta is yours to shape.