Customer Value Architect - USA (Austin)

Job description

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara. We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure. By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future. Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe. WHO IS NEARA? Neara is a high-growth technology company, backed by some of the world’s leading venture capital and private equity investors, including EQT and Partners Group. Neara has developed a software platform that builds sophisticated, engineering-grade 3D digital models of critical infrastructure, delivered under a software-as-a-service model. To date, Neara has primarily focused on modelling electricity grids but is also expanding rapidly into other infrastructure verticals such as telecommunications and rail. Neara’s software platform has been adopted by infrastructure owners and operators around the world to solve some of the greatest challenges facing the industry. Neara’s platform delivers solutions across the entire asset life cycle, from the design and construction of new networks to access renewable energy generation, to high value problem statements in asset management, through to the impact of climate change and extreme weather on the reliability and availability of critical commodities such as electricity. Recognized as one of Time Magazine’s 100 Most Influential Companies of 2024, our vision is to change how the world designs, builds and operates critical infrastructure. After achieving close to 90% market share in Australia and New Zealand, Neara’s primary growth focus is now the Americas, UK and Europe where a significant majority of our revenue growth is now derived. Neara is excited to enable one of its greatest growth opportunities with the hiring of a Customer Value Architect. The Customer Value Architect will work directly and closely with our highest value customers to drive the adoption, value definition and validation, and broader adoption of the Neara platform. We are looking for individuals with strong technical curiosity, an active enjoyment of customer engagement and navigation, and an ability to translate Neara solutions into quantifiable ROI for our most valuable users. This position requires an appetite to become proficient in the industries we serve, the solutions we provide, and the value they create for customers. WHAT YOU WILL DO - Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers. - Work directly and closely with customers, including meaningful time on-site with customers to: - Drive and embed use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation. - Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and delivering on identified business outcomes. - Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance. - Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside core Neara scope. - Collaborate with customers to define and deliver business cases, and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews. - Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve. - Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency. - Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks. - Design and deliver focused training sessions and workshops aligned with customer goals and workflows - Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities. - This position requires the ability to work on-site in Houston and/or Dallas during the week, with regular in-person collaboration alongside our customers. WHO YOU ARE - Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization. - Familiarity with enterprise software platforms and deployments. - Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities. - Strong communication skills, you can explain complex topics clearly. - Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions. - Strong external stakeholder engagement skills, including the ability to build trusted relationships. - A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities. - Experience within infrastructure, and specifically the energy sector, is a plus but not essential. - An engineering degree is a plus but not essential. WHAT WE ARE OFFERING YOU - Competitive salary + ESOP. - Significant career development and growth opportunities. - Highly meritocratic, non-bureaucratic, and low ego work culture. - The opportunity to work on complex, meaningful products and real world problems. - The opportunity to play a direct, critical role in the trajectory of a high growth company. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. Please note, you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time. No agencies or third-party service providers, please. #LI-CD1