Customer Value Manager

Job description

YOUR IMPACT As a Customer Value Manager, you will play a key role in shaping our customer journey to provide the best possible product experience. Your tasks will span the entire product management cycle, from expert discussions in our sales process to onboarding new customers and expanding active customer relationships. You will work closely with our sales and product team to help us deliver value and ensure the long-term satisfaction of our customers. YOUR TASKS - Engage with a diverse customer base: Work with manufacturing companies of various sizes — from €20M to €5Bn in revenue — across different sectors within the industry (from machinery to food manufacturing), adapting your approach to diverse customer needs and contexts. - Enable customer excellence: Empower customers to successfully integrate Tacto into their operational and strategic processes through training, best practices, and hands-on guidance. - Own the commercial relationship: Act as an entrepreneur within Tacto, taking full ownership of customer retention and driving commercial expansion in close collaboration with our sales team. - Shape procurement strategy: Partner with customers to optimize their procurement department, leveraging insights and best practices (e.g. by conducting a category strategy project). - Deliver tangible cost savings: Collaborate closely with customers to identify and realize significant savings and efficiency gains (e.g. through preparing and supporting negotiations with our customers). - Be the voice of the customer: Develop a deep understanding of our software and work closely with the product and tech team to advocate for customer needs, influencing the product roadmap and innovation priorities. - Become AI Native: Proactively identify opportunities to leverage AI to accelerate your work, experiment with new approaches, and share successful workflows – contributing to Tacto's culture of high-velocity execution and innovation. YOUR PROFILE Now you may wonder what experiences and skills you need for this role. We believe that problem-solving, creativity, and drive are more important than tools that can be picked up. However, the following references will give a guideline of what experiences we think might be helpful. - You have an entrepreneurial mindset and thrive in building initiatives from the ground up, embracing a hands-on approach. - You are comfortable working analytically and data-driven, using insights to identify and realize tangible savings and measurable value for customers. - You bring experience in working closely with customers, ideally from a (strategy) consulting environment. - You have experience with — or a strong interest in — industrial manufacturing, supply chain management, or procurement. - You are passionate about driving digital transformation in organizations and excel at managing competing priorities in a dynamic, fast-paced environment. - You possess outstanding communication and presentation skills in German, enabling you to confidently engage with complex stakeholder environments, including C-level executives, and articulate clear value propositions. OUR BACKGROUND Tacto is building the intelligence layer that connects AI to the physical world of manufacturing, starting with procurement. AI is transforming every industry, but it stops at the factory gate. The knowledge that holds manufacturing together - part costs, suppliers, materials - is scattered across systems and people. Over 50% of a product's cost originates from suppliers, making procurement the single largest cost lever in manufacturing and the missing connection between the digital and the physical world. Yet it still runs on Excel and legacy systems. We're changing that with our Procurement Intelligence Platform, trusted by hundreds of companies running billions of Euros of material. Based in Munich, we are 100+ passionate builders who are in-office, with high expectations, fast growth, and a lot of fun. We are supported by >€50m from Sequoia, Index, and Europe's leading tech entrepreneurs and industry veterans. WHY IT MATTERS Manufacturing forms Europe's economic backbone, driving a fourth of Europe's GDP and providing over 30% of jobs. These hidden champions and global market leaders manufacture the physical world around us, from the machines that build our cities to the medical devices that save lives. But the world is changing. The US dominates the digital world of bits. China is scaling the world of atoms, manufacturing at unprecedented speed and scale. Geopolitics are more uncertain than ever. Europe's strength lies in its deep industrial knowledge through generations of engineering. Manufacturing worldwide runs on European machines and software. But that heritage is only an advantage if we leverage it in the age of AI. Tacto builds the AI that connects Atoms and Bits, empowering our Industrial Base to Stay Stronger and building a lighthouse for European tech. WHAT WE OFFER The people at Tacto are passionate about building the organization, growing themselves, and our product while having fun and being real. We have high expectations, great talent density, and a culture where your ambition, performance, and agency are what count - not where you come from or how big your ego is. You'll grow at the forefront of AI, have real ownership and impact, and be surrounded by the best people in their field who challenge you and make you better every day. That is demanding and rewarding, but that's where we thrive. Besides that you have: - Money: Competitive salary & equity in the company with real upside, so you are invested in our success - Workplace: A vibrant in-office culture (> 4 days/week) in a beautiful office in central Munich - Development: A development budget and regular exposure to exceptional people, e.g., Lunch & Learns, peer mentoring, external speakers - Time off: 26 + 4 vacation days per year (4 fixed “company rest days”) as well as regular off-sites and team events - Health: Wellpass membership, of course, a fruit basket (!), and access to Jobrad, for your health - Family & Social Security: Voluntary pension contribution, voluntary KITA subsidy for your children Tacto is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability, or gender identity. 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