Customer Value - Tacto Pioneer Program

Job description

OUR PROMISE: BECOME A CUSTOMER VALUE MANAGER WITHIN 6 MONTHS The Customer Value Manager (CVM) role at Tacto is an exciting career path where your immediate impact is visible to both you and the customers on a daily basis. It combines consulting-style problem solving, daily collaboration with customers, and strategic responsibility for driving measurable value. Normally, professionals enter this world after gaining experience in consulting or similar roles for 2y+. With the Pioneer Program, we offer you a fast-track entry: in just 6 months you will develop the skills, confidence, and knowledge to work directly with our customers’ leadership teams, manage daily customer interactions, and deliver your own projects that help procurement leaders in the European industry capture the full value of our software. The Deal: Join as a Customer Value Associate (Pioneer) → Master our product and consulting toolkit → Deliver first measurable customer impact → Graduate into a Customer Value Manager role with your own customer portfolio after 6 months. You’re not joining to “maybe” get promoted - if you meet the clear milestones, you will become a Customer Value Manager after those 6 months. WHY JOIN THE PIONEER PROGRAM? - Master core Consulting skills: Analyze customer data, identify savings, build business cases, manage C-level stakeholders and deliver tangible outcomes to help industry leaders drive real change. - Customer-facing from day one: Daily interaction with customer procurement teams, exposure to C-level stakeholders, and ownership of customer deliverables. - Commercial + strategic: Become a strategic sparring partner for our customers and combine measurable savings & strategic transformation projects with long-term account development. - Intensive coaching: 1:1 mentorship with an experienced CVM, weekly learning journal, daily shadowing and debriefs, and a personal development plan tailored to your strengths. - Cross-functional exposure: As a CVM you sit between Product Development and Sales. You will learn firsthand how Sales, Product, and Engineering work together in one of Europe's fastest growing Startups (2x YoY Growth), backed by Sequioa and Index. - Startup culture: At Tacto we are ambitious, passionate, humble and supportive. We believe in the power to act & proactivity - no matter if you are a fresh graduate, you will have full ownership from day one and have the opportunity to drive real change also within the company YOUR 6 MONTH JOURNEY Months 1-2: Bootcamp & Shadowing - Gain more knowledge on procurement basics & do a product deep dive - Learn about consulting & communication skills - Shadow real customer calls & onboarding sessions - Cross-functional exchange: 1 week in Product Management (refinements, plannings etc.) → Outcome: You know our product inside out and develop fundamental skills for handling customers Months 3-4: Guided Practice - CVM playbook: Health & upsell management, objection handling - Take ownership of first real work packages (e.g. risk management, savings analysis) - Spend up to a full week on-site with one of our customers to experience procurement reality in the industrial companies - Present results directly to customers (with mentor support) - Cross-functional exchange: 1 week in Business Development → Outcome: First measurable customer impact, positive feedback from stakeholders Months 5-6: Ownership & Graduation - Learn about negotiating, category strategies and many more topics through an exclusive training with a procurement expert - Lead your first project (e.g. savings case, supplier evaluation). - Deliver your Capstone Project: a customer-facing presentation with measurable savings or transparency impact. - Graduation Day: Official promotion to Customer Value Manager. → Outcome: Customer-facing project with validated impact, strong customer feedback, ready to own a portfolio WHO WE ARE LOOKING FOR: - Impact-driven graduates from top universities, ready to translate their academic excellence into real-world results and build long-lasting relationships with our customers. - Ambitious and motivated minds who want to grow with us - no idea is too big or too small. We value people who bring fresh perspectives and are excited to enrich our team with their own suggestions. - Proactive team players with strong curiosity and problem-solving skills, ready to learn, adapt, and thrive in a dynamic environment. - Previous experience - such as internships in procurement or consulting - is a plus, but not a requirement. - Strong communication skills in both German and English Overall, we are not looking for the "perfect" profile here. We are looking for someone who wants to unfold their potential and has a passion for our customers. Therefore, don't hesitate to apply - even if you are not sure whether you meet the requirements. INTERVIEW PROCESS 1. Say Hello – 30min with our Chief of Staff 2. Customer Value Chat – 30min with a Senior CVM 3. Onsite in Munich - 2:30 h of discussing a case with the team and gaining more insights on the Tacto life OUR BACKGROUND Tacto is building the intelligence layer that connects AI to the physical world of manufacturing, starting with procurement. AI is transforming every industry, but it stops at the factory gate. The knowledge that holds manufacturing together - part costs, suppliers, materials - is scattered across systems and people. Over 50% of a product's cost originates from suppliers, making procurement the single largest cost lever in manufacturing and the missing connection between the digital and the physical world. Yet it still runs on Excel and legacy systems. We're changing that with our Procurement Intelligence Platform, trusted by hundreds of companies running billions of Euros of material. Based in Munich, we are 100+ passionate builders who are in-office, with high expectations, fast growth, and a lot of fun. We are supported by >€50m from Sequoia, Index, and Europe's leading tech entrepreneurs and industry veterans. WHY IT MATTERS Manufacturing forms Europe's economic backbone, driving a fourth of Europe's GDP and providing over 30% of jobs. These hidden champions and global market leaders manufacture the physical world around us, from the machines that build our cities to the medical devices that save lives. But the world is changing. The US dominates the digital world of bits. China is scaling the world of atoms, manufacturing at unprecedented speed and scale. Geopolitics are more uncertain than ever. Europe's strength lies in its deep industrial knowledge through generations of engineering. Manufacturing worldwide runs on European machines and software. But that heritage is only an advantage if we leverage it in the age of AI. Tacto builds the AI that connects Atoms and Bits, empowering our Industrial Base to Stay Stronger and building a lighthouse for European tech. WHAT WE OFFER The people at Tacto are passionate about building the organization, growing themselves, and our product while having fun and being real. We have high expectations, great talent density, and a culture where your ambition, performance, and agency are what count - not where you come from or how big your ego is. You'll grow at the forefront of AI, have real ownership and impact, and be surrounded by the best people in their field who challenge you and make you better every day. That is demanding and rewarding, but that's where we thrive. Besides that you have: - Money: Competitive salary & equity in the company with real upside, so you are invested in our success - Workplace: A vibrant in-office culture (> 4 days/week) in a beautiful office in central Munich - Development: A development budget and regular exposure to exceptional people, e.g., Lunch & Learns, peer mentoring, external speakers - Time off: 26 + 4 vacation days per year (4 fixed “company rest days”) as well as regular off-sites and team events - Health: Wellpass membership, of course, a fruit basket (!), and access to Jobrad, for your health - Family & Social Security: Voluntary pension contribution, voluntary KITA subsidy for your children Tacto is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability, or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.