Customs Asia Pacific (Executive) - Mandarin Speaker

Objectives of The Position The Customs Operations Asia Pacific (Executive) is responsible for customs related activities served out via Kuala Lumpur Asia Pacific Service Centre (Hub). The role’s objectives: To enable business focus and delivery of service excellence from hub to support business needs. To support hub customs operations related service requests, KPI reporting, dashboard and administrative support. To support compliance within BASF supply chain operational processes regarding Foreign Trade (Customs and Trade Control). To support any improvement and process implementation to ensure an agreed service level with cost control and in compliance with governmental regulations and BASF company policies. M ain Areas of Responsibilities and Key Activities Delivery of Customs service to business Collaborate cross-functionally with internal working partners in support of trade compliance, supply chain, and general company objectives and projects Support business unit queries related to customs such as duty review and analysis Support organizing meeting with countries and any business review as necessary **Respond promptly to ad-hoc requests or urgent issues, providing support for special projects or tasks as they arise Hub Customs operational responsibilities: Support hub operational service activities including customs import/ export related documentation, issuance and verification, and basic HS code and duty rate maintenance in SAP or customized database To perform customs duty reconciliation, validation and allocation Perform Customs Documentation review and validate all import documentations to ensure data accuracy and comply with customs laws and regulation regardless from global or local country perspective Management of service mailbox including setup, access, out of office reply, retention and trouble shooting Management of share point / team folders including access, retention and record keeping policy adherence Prepare monthly statistics and KPI report for service recipient Monitor performance from Service Provider to ensure smooth operations Schedule regular meetings with Service Provider and Service Recipient Support process improvement projects Keep up with regulations changes and take immediate action to comply latest requirement Support the data preparation required for dashboards, including alerts and analysis Support the standardization of reporting of departmental and organizational measurements Support the automation of routine data collection and develop reporting processes that aids operational performance management Support the process documentations (Standard Operating Procedure, Work Guide, Work Instruction) for customs hub operations Proactively address and resolve any discrepancies or customs -related issues (e.g., delayed shipments, missing documentation, tariff classification mismatch, etc.) by troubleshooting the root cause and communicating clearly with relevant parties Customs Compliance responsibilities: Support Customs Compliance related assessment, health checks, audit and its documentation Support operational and service documentation including Standard Operating Procedure, Work Instructions, Work Guide Ensure all activities comply with relevant customs regulations, trade laws and tariff schedules Process and system improvement responsibilities Support any digitalization initiatives or automation for customs process and operations Support any system upgrade or enhancement related review and testing Job Requirements Bachelor degree in any technical discipline, preferably Supply Chain Management, Business & Finance. Minimum 2-3 years relevant experience in Customs and Foreign Trade; familiar with Supply Chain operations Fresh Graduate is encouraged to apply Experience in customs, trade law and practices of chemical and non-chemical products is desirable Good Microsoft office knowledge Good analytical and work management skill Good knowledge of SAP and SAP GTS is highly desirable Able to speak proficiency in English & Mandarin (mandatory) BASF has been present in Malaysia since 1989, and operates a manufacturing plant in Pasir Gudang, Johor. BASF’s Regional Service Hub in Kuala Lumpur provides functional support services to BASF companies in 20 markets across Asia Pacific. BASF also provides infrastructure and utilities support services to its joint ventures BASF PETRONAS Chemicals and Toray BASF Resins at an integrated Verbund site situated in the Gebeng Industrial Zone, Pahang. BASF posted sales to customers in Malaysia of approximately €340 million in 2024 and had 2,579 employees as of the end of the year. Further information is available on