Customs Brokerage Lead

Job description

SUMMARY DESCRIPTION: To support the Customs Brokerage Supervisor/Manager in running the department, focusing on operations, monthly accounting and finances, standard operating procedure writing, people, systems, culture. KEY RESPONSIBILITIES: Take an active role to support their supervisor, and act as the back-up Monitor workboard for the team and coordinate with the supervisor to adjust the daily plan Actively manage group inboxes, ensuring communication is timely, professional, and tasks are assigned and completed within the KPIs. Able to independently resolve problem shipments and customer escalations for their own accounts, and be the additional escalation point for the team Assist on any accounting related tasks to ensure financial excellence Regularly attend, and actively participate in customer facing engagements Ensure smooth and timely shipment process flow Ensure accurate and timely data entry into our operational system based on defined metrics Track and trace shipments Provide proactive and clear communication to internal and external customers Ensure accurate and timely client billing, including dispute resolution Understand customer expectation to ensure all the elements of the SOP and KPI’s are met Ensure compliance with company policies and external regulations Complete cross-training to support team coverage Professionally represent Expeditors to our customers, service providers, and government agencies EXPECTATIONS : Be a knowledge expert of our technology, and drive and adopt throughout the department Actively seeking or is certified in industry certification Regularly request additional responsibilities to support the team and the department Spend approximately 80% of their time in direct operations and 20% on development and training Continually identify areas to improve efficiency Achieve standard of 52 hours training per year, including all mandatory trainings Drive and develop customer relationships to exceed their expectations In conjunction with supervisor, manager, identify, develop, and mentor your number 2. Have a sense of urgency, be willing to help by offering solutions Support the manager in sales, retention, reporting, accounting, where needed. Ensure company credit procedures are followed and utilized effectively. Promote compliance policies and regulations Exude the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary Strong understanding of Expeditors’ company policies and procedures Curiosity in learning all of Expeditor’s products, services, and systems Effective interpersonal skills, including presentation, written correspondence Strong Microsoft Office Skills Fluent in English. Multilingual a plus. Proactive drive with strong organizational skills Minimum 1 year of employment with Expeditors. Customs Brokerage experience a plus. All your information will be kept confidential according to EEO guidelines. We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!