Customs Brokerage Training & Development Specialist

Job description

At GHY, we don’t just move goods across borders — we move possibilities forward. As one of Canada’s 50 Best-Managed Companies, we’re proud to be a family-led organization where people genuinely care about their work, their clients, and one another. For over a century, we’ve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States — including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina — GHY continues to grow through integrity, innovation, and care. About the Role: At GHY, we believe continuous learning drives operational excellence. We're looking for a Training & Development Specialist to help build capability, confidence, and consistency across our Canadian Operations. In this role, you'll deliver impactful training programs that accelerate onboarding, strengthen technical expertise, support career development, and improve operational performance. You'll collaborate closely with leaders and associates to ensure training translates into real-world application, helping our teams perform accurately, efficiently, and compliantly in a dynamic customs and trade environment. This is an excellent opportunity for a customs professional who enjoys coaching others, facilitating learning, and helping associates grow their careers while contributing to the long-term success of the organization. What You’ll Do: Deliver Training & Development Programs Facilitate onboarding programs that help new associates achieve proficiency quickly and confidently. Deliver training on customs processes, regulatory requirements, operational workflows, systems, and standard operating procedures. Conduct instructor-led, hands-on, and scenario-based learning experiences. Adapt training approaches to meet varying learning styles and experience levels. Support Associate Growth & Operational Excellence Provide coaching, mentorship, and development support to associates at all stages of their careers. Deliver structured training programs that support internal career progression. Reinforce operational excellence by connecting training initiatives to performance outcomes, including: Accuracy and compliance Quality improvement and defect reduction Productivity and workflow efficiency Partner with leaders to identify performance gaps and implement targeted development solutions. Develop Learning Content Create, update, and maintain training materials, job aids, and learning resources. Translate regulatory updates, process changes, and system enhancements into practical, easy-to-understand training content. Ensure learning materials remain current, accurate, and aligned with organizational standards. Measure Impact & Continuous Improvement Track training participation, development progress, and learning effectiveness. Gather feedback and use performance data to improve training programs and delivery methods. Identify trends, learning gaps, and opportunities to strengthen operational capability. Support a culture of continuous learning and ongoing development. Promote GHY CARE Culture Foster a positive, inclusive, and engaging learning environment. Model the GHY CARE values in all training and coaching interactions. Encourage associate growth through collaboration, accountability, and continuous improvement. Who You Are: A passionate coach and mentor who enjoys helping others succeed. A strong communicator who can simplify complex concepts and make learning engaging. Collaborative, adaptable, and relationship-focused. Confident facilitating training sessions and leading discussions with diverse audiences. Solution-oriented with strong analytical and problem-solving skills. Organized and self-motivated, with the ability to manage multiple priorities. Committed to continuous improvement and operational excellence. What You’ll Bring: Completion of Grade 12 Education Completion of CCS Designation Completion of CTCS Designation an asset 5+ years of experience in customs brokerage, trade services, or a related operational environment. Previous experience in training, coaching, mentoring, or facilitating learning programs is preferred. Why You’ll Love Working Here: We CARE: Our values guide everything we do — Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do. Work-Life Balance: Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired. Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program. Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage. Growth & Development: Access to our internal university, leadership development program PLEASE NOTE: GHY is an equal opportunity employer, we are committed to providing an inclusive, accessible environment, and collaborating with applicants, employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. We welcome and encourage applications from all persons. Individuals applying for employment with GHY may request accommodations at all stages of recruitment and employment from our Human Resources team. All employment is decided on the basis of qualifications, merit and business need. We appreciate all interest shown however only those considered will be contacted for an interview.