Customs Operation Asia Pacific (Senior Executive)

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities . Objectives of the Position The Customs Operations Asia Pacific (Senior Executive) is responsible for customs related activities served out via Kuala Lumpur Asia Pacific Service Centre (Hub). The role’s objectives: To enable business focus and delivery of service excellence from hub to support business needs. To support hub customs operations related service requests, KPI reporting, dashboard and administrative support. To support compliance within BASF supply chain operational processes regarding Foreign Trade (Customs and Trade Control). To support any improvement and process implementation to ensure an agreed service level with cost control and in compliance with governmental regulations and BASF company policies. Main Tasks Delivery of Customs service to business Collaborate cross-functionally with internal working partners in support of trade compliance, supply chain, and general company objectives and projects Support business unit queries related to customs such as duty review and analysis Support organizing meeting with countries and any business review as necessary Respond promptly to ad-hoc requests or urgent issues, providing support for special projects or tasks as they arise Hub Customs operational responsibilities Support hub operational service activities including customs import/ export related documentation, issuance and verification, and basic HS code and duty rate maintenance in SAP or customized database Act as a key user for system and tools which support the customs activities on HS code classification, value and rule of origin eligibility analysis Perform Customs Documentation review and validate all import documentations to ensure data accuracy and comply with customs laws and regulation regardless from global or local country perspective Management of service mailbox including setup, access, out of office reply, retention and trouble shooting Management of share point / team folders including access, retention and record keeping policy adherence Prepare monthly statistics and KPI report for service recipient Monitor performance from Service Provider to ensure smooth operations Schedule regular meetings with Service Provider and Service Recipient Support process improvement projects Keep up with regulations changes and take immediate action to comply latest requirement Support the data preparation required for dashboards, including alerts and analysis Support the standardization of reporting of departmental and organizational measurements Support the automation of routine data collection and develop reporting processes that aids operational performance management Support the process documentations (Standard Operating Procedure, Work Guide, Work Instruction) for customs hub operations Proactively address and resolve any discrepancies or customs -related issues (e.g., delayed shipments, missing documentation, tariff classification mismatch, etc.) by troubleshooting the root cause and communicating clearly with relevant parties Customs Compliance responsibilities Support Customs Compliance related assessment, health checks, audit and its documentation Support operational and service documentation including Standard Operating Procedure, Work Instructions, Work Guide Ensure all activities comply with relevant customs regulations, trade laws and tariff schedules Process and system improvement responsibilities Support any digitalization initiatives or automation for customs process and operations Support any system upgrade or enhancement related review and testing Requirements Education Bachelor degree in any technical discipline, preferably Supply Chain Management Working Experience Minimum 2-3 years relevant experience in Customs and Foreign Trade; familiar with Supply Chain operations Technical & Professional Knowledge Experience in customs, trade law and practices of chemical and non-chemical products is desirable Good Microsoft office knowledge Good analytical and work management skill Good knowledge of S/4 Hana, SAP and SAP GTS is highly desirable The BASF Service Hub Kuala Lumpur (BASF Asia-Pacific Service Centre Sdn Bhd) is strategically located in the capital city of Malaysia. Since its inception in 2005, the hub has expanded from 130 employees to over 1,300 employees currently and is expected to keep growing. As an ISO 9001:2005 certified organization, the Service Hub Kuala Lumpur is committed to delivering high quality expertise and services in finance, people, supply chain, EHSQ (environment, health, safety, quality), product safety and digital. We take pride in providing our business services to BASF companies and affiliates across 20 markets in the Asia Pacific region and beyond. Moreover, we offer our services in 8 different languages to cater to the diverse needs of our stakeholders. Our focus on competency and technology-driven solutions allows us to consistently deliver exceptional services, thereby contributing to the success of our businesses. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay, which cover the European and American regions. BASF Service Hub Kuala Lumpur was recognized with nine prestigious awards in 2024, reflecting its commitment to creating a vibrant, inclusive, and empowering workplace. These awards include winning the title of Operational Excellence in HR at the GBS Asia Awards 2024, multiple accolades at the Life at Work Awards 2024, where the hub was recognized as First Runner-up for Workplace Excellence (International Organization) and CEO Champion (International Organization), as well as Second Runner-up for Best International Organization. The hub also won the title for Excellence in Learning Tech Advancement System and a Certificate of Excellence in Talent Management and Leadership at the HRD Awards 2024. Furthermore, the hub secured a Bronze Award for Excellence in Digital Transformation at the HR Excellence Awards 2024 and received a Bronze Award for Human Resources Impact and an Honorary Award for Creative Talent Management Impact at the SSON Impact Awards Asia 2024. At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Further information at .