Customs Operations Specialist

Job description

Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 5, 000 specialists. We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems. The best software combined with powerful hardware has forever changed the perception of security systems for users and industry professionals. Being recognized at the biggest specialized exhibitions such as IFSEC, Expoprotection and Intersec, as well as winning prestigious awards from industry-leading media like PSI magazine and GIT SECURITY, today Ajax is one of the most awarded security systems in Europe. Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements. The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax unwavering mission. ### Responsibilities: - Prepare, review, and maintain a complete and accurate set of customs documentation for import and export operations. - Submit documentation to customs brokers and control the customs clearance process end-to-end. - Ensure correctness and completeness of customs documentation prepared internally or by customs brokers. - Verify customs declarations for correctness, including: HS / CN classification, customs value, Incoterms, country of origin, applied customs procedures. - Act as the main point of contact for customs brokers in Poland. - Oversee and manage cooperation with customs brokers, including: - service quality and SLA control; - invoice verification and payment control; - coordination of contracts and related documentation. - Support communication with Polish customs authorities, directly or via customs brokers, depending on the case. - Handle non-standard, escalated, and sensitive customs cases. - Ensure ongoing compliance with EU and Polish customs and trade regulations. - Monitor changes in EU and Polish customs and trade legislation and ensure timely implementation of relevant updates in operational processes. - Maintain, improve, and develop internal customs-related procedures, instructions, and controls. - Cooperate closely with logistics, supply chain, finance, and legal teams to ensure compliant and efficient customs operations. ### Requirements: - Proven experience working with customs clearance processes in Poland - Hands-on experience in preparing, reviewing, and validating customs documentation - Strong understanding of customs procedures, customs valuation, and tariff classification (HS / CN) - Experience coordinating and controlling the work of external customs brokers - Good knowledge of EU and Polish customs legislation - High level of accuracy, responsibility, and attention to detail - Experience with intra-group transactions and transfer of ownership in transit - Knowledge of EORI, AEO, and trade compliance processes - Understanding of international supply chains and logistics flows - Ability to identify customs and trade compliance risks and support their mitigation in cooperation with internal stakeholders - Ability to work closely with logistics, finance, and legal teams (e.g. customs value, Incoterms, documentation consistency) - English at a working/professional level - Polish language proficiency is required for interaction with local authorities and brokers