CX Operational Transformation-Workflow Engineer - Manager

Officer – Business Analyst Role Summary Officer, Business Analyst role within State Street Investment Management will be responsible for defining, shaping, and delivering complex business analysis outcomes across strategic initiatives and enterprise platforms. Operating at the intersection of business, product, and technology, this role operates within a globally distributed team, providing clarity, structure, and analytical rigor to ensure solutions deliver sustainable business and client value. This Business Analyst team guides and reinforces adoption of modern business analysis practices, including the responsible use of AI to enhance insight generation, decision quality, and delivery predictability, while maintaining clear accountability and risk awareness as part of the Client Pathways initiative Key Accountabilities Translate ambiguous or competing priorities into clear, actionable business requirements and decision frameworks. Influence strategic initiatives by grounding recommendations in data, client needs, operational realities, and platform capabilities. Drive engagement across complex stakeholder groups to ensure shared understanding of objectives, scope, risks, and outcomes. Communicate clearly and effectively with executive, business, and technical audiences, tailoring messaging as appropriate. Reinforcing expectations for quality, accountability, and professional judgment. Provide oversight of business analysis deliverables across large programs to ensure alignment with delivery milestones and strategic priorities. Identify, assess, and escalate delivery risks related to scope, data, integration, or downstream impacts. Maintain strong understanding of systems, data, and architectural constraints to guide practical, scalable solution design. Ensure solutions prioritize reuse, sustainability, and long‑term value rather than bespoke or short‑term fixes. Champion responsible adoption of AI within business analysis activities to improve efficiency, insight synthesis, and documentation quality. Evaluate emerging AI capabilities and recommend opportunities to strengthen analysis and decision support. Qualifications & Experience Bachelors (7+) years’ experience in Computer Science, Finance, Business, or a related discipline. Extensive experience in Business Analysis or Business Systems Analysis within complex, regulated financial service environments. Strong understanding of SDLC, Agile delivery, data concepts, and system architectures. Proven ability to operate and communicate effectively at both strategic and execution levels. Risk & Control Accountabilities Act in accordance with State Street’s Risk Excellence and control frameworks. Identify, assess, and escalate risk, compliance, and control issues in a timely manner. Ensure analysis practices and deliverables align with internal policies, regulatory expectations, and audit standards. Why This Role Matters This role is critical to ensuring business intent is clearly understood, responsibly translated, and consistently delivered at scale. By combining analysis expertise and disciplined, AI‑enabled practices, Business Analyst strengthens decision quality, delivery outcomes, and client experience across State Street Investment Management. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at Read our CEO Statement