CX Specialist for leading German Marketplace (German Native)

Job description

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential. Behind the brand. This brand is a popular online marketplace that connects local buyers and sellers across Germany, offering everything from furniture and electronics to real estate and services. Known for its simplicity and community-driven approach, Kleinanzeigen makes it easy for users to list items or find unique, second-hand deals nearby. With a focus on sustainability and supporting the circular economy, they encourage affordable, eco-friendly transactions and build connections within local communities. A day in the life of. As a Customer Experience Specialist it is all about variety, teamwork, and impact. You'll kick things off by diving into user queries, tackling anything from listing questions to account issues. Your problem-solving skills will shine as you resolve disputes, guide users on managing listings, and keep an eye on flagged content. Collaborating with your team is key—together, you’ll analyze user feedback and brainstorm improvements to elevate the platform. It’s a fast-paced role where every interaction helps shape a positive community experience! How you make an impact. Providing timely responses to questions about listings, account management, and transaction issues Guiding users through troubleshooting steps for website or app-related problems Reviewing listings and user interactions to ensure compliance with Kleinanzeigen's guidelines and standards Mediating and offering solutions in cases of buyer-seller disputes to maintain a safe community. Collecting user feedback to contribute to platform improvements and enhance user experience. What we value in you. Native-level German and C1 level in English (any other language is a plus) Clear and empathetic communication is crucial for effectively addressing user issues and guiding them through solutions Strong analytical skills help in resolving account, listing, and transactional challenges, often under time-sensitive conditions Ensuring accurate information, monitoring flagged content, and upholding community standards require a sharp eye for details Flexibility is needed to manage diverse queries in a fast-paced environment with evolving needs Working closely with colleagues to share insights and enhance support processes fosters a cohesive and effective support team The extras you’ll love. Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe Breakfast and lunch on us – because fueling your day matters Spanish health insurance – we've got your well-being covered Free Spanish classes – unlock a new language and immerse yourself in the local culture Career growth opportunities – take your skills to the next level with endless development paths Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life Join us for more than just a job—be part of an unforgettable journey!