D&T Technical Support Officer, Asia Pacific

Job description

About the Role Key Responsibilities: User & Technical Support Provide on-site and remote technical support to users across Asia Pacific locations. Troubleshoot laptops, desktops, mobile devices, Microsoft 365 applications, printers, peripherals, and meeting room technology. Support workstation setup, relocation, and hardware deployment. Incident & Service Request Management Manage incidents and service requests through the IT ticketing system. Perform troubleshooting and coordinate escalations where required. Work with vendors and regional teams to resolve issues within agreed service levels. Device & Asset Management Install, replace, and troubleshoot end-user devices. Maintain accurate asset and inventory records. Coordinate repair, replacement, and disposal activities. Ensure devices comply with company technology standards. Infrastructure & Operational Support Perform basic troubleshooting for network and connectivity issues. Support local office environments and business operational systems. Assist with regional technology deployments, upgrades, and maintenance activities. Security, Compliance & Documentation Follow company IT and information security policies. Support user access administration activities. Assist with audit and compliance requirements as needed. Maintain accurate support documentation and records. What We're Looking For Diploma or Degree in IT or related field 2+ years' experience in IT Support, Desktop Support, Field Support, or Technical Support Strong knowledge of Windows 10/11, Microsoft 365, and Teams Experience with hardware deployment, troubleshooting, and basic networking (LAN/Wi-Fi) Familiarity with ITSM tools Exposure to Intune, Entra ID, Defender, or Microsoft 365 administration is a plus Excellent customer service, communication, and problem-solving skill Able to work independently in a fast-paced environment Experience supporting multi-site users across APAC preferred Background in airport, retail, hospitality, or operational environments is advantageous