D&T Technical Support Officer, Asia Pacific

Job description

About the Role Key Responsibilities User & Technical Support Provide first-line IT support for hardware, software, Microsoft 365, Teams, printers, and mobile devices. Support meeting rooms, video conferencing facilities, and workplace technology. Assist users with troubleshooting and day-to-day IT queries. Incident & Service Management Log, track, and resolve IT incidents and service requests. Escalate complex or business-critical issues when required. Maintain accurate ticket and support records. Device & Asset Management Configure, deploy, and maintain laptops, mobile devices, and IT equipment. Track and manage IT assets and inventory. Support hardware replacements and upgrades. Joiner, Mover & Leaver Support Prepare equipment and system access for new starters. Support employee moves, transfers, and offboarding activities. Ensure assets and access rights are updated accordingly. Infrastructure & Operations Support Assist with network, Wi-Fi, printer, and connectivity troubleshooting. Support IT projects, system upgrades, and office technology deployments. Coordinate with vendors and service providers as required. Security & Compliance Follow IT security, data protection, and company policies. Report security incidents and support compliance activities. Maintain technical documentation and asset records. Qualifications Education Diploma, Higher Diploma, or Degree in Information Technology, Computer Science, or a related discipline. Experience 1-3 years' experience in IT Support, Helpdesk, Desktop Support, or a similar technical role. Experience supporting Microsoft Windows and Microsoft 365 environments preferred. Experience in hospitality, retail, airport, or fast-paced operational environments is an advantage. Technical Skills Windows 10/11 support Microsoft 365 & Teams Hardware deployment and troubleshooting Basic networking (LAN, Wi-Fi, Internet connectivity) IT ticketing/service management tools Nice to Have Exposure to Microsoft Intune, Entra ID, Defender, endpoint management, or Microsoft 365 administration. Personal Attributes Strong customer service and communication skills Good troubleshooting and problem-solving abilities Self-motivated with a hands-on approach Able to manage multiple priorities in a fast-paced