D365 Application Support

Job description

Create futures worth inheriting with SJ At SJ, we’re building identity into infrastructure, character into skylines and peace of mind into everyday life. A global urban and infrastructure consultancy firm with over 75 years of project delivery success, SJ and its member companies continue a collective legacy that delivers global expertise with local precision. Become part of our 16,000 client-centric specialists in more than 120 offices in over 40 countries who shape spaces across the world to meet the needs of today and the aspirations of generations to come. Role Purpose We are seeking a D365 Technical Application Support Specialist to support the Microsoft Dynamics 365 (Project Operations & Project Sales) platform post go-live. This role focuses on system support, stabilisation, and continuous improvement in a highly customised and integrated enterprise environment. The role will ensure the platform remains stable, secure, and aligned with evolving business needs. Key Responsibilities Provide L2/L3 technical support for Microsoft Dynamics 365, including incident management and troubleshooting Support and maintain customisations including Power Apps, Power Automate, plugins, JavaScript, C#, and Azure Function Apps Investigate and resolve integration issues across enterprise systems (e.g. SAP S/4HANA, Workday) Manage D365 security roles, access control, and authorisation matrix Support release, deployment, and environment management including post-deployment validation Perform root cause analysis and implement preventive fixes Support User Acceptance Testing (UAT) and post-go-live stabilisation (hypercare) Monitor system performance and ensure platform reliability and optimisation Work with vendors and internal IT teams to deliver fixes, enhancements, and improvements Maintain documentation, system configurations, and knowledge base Key Skills & Experience Hands-on experience with Microsoft Dynamics 365 (Customer Engagement / Project Operations preferred) Strong understanding of D365 architecture, configuration, and customisation Experience with Power Platform (Power Apps, Power Automate) Technical skills in C#, .NET, JavaScript, and Azure Experience supporting integrated enterprise systems Strong troubleshooting, analytical, and problem-solving skills Qualifications Bachelor’s degree in Computer Science, Information Technology, or related discipline At least 3 years of experience in D365 technical support, development, or implementation roles Strong technical foundation in enterprise applications or software development Experience working in post-go-live support / application support environments Microsoft Dynamics 365 or Power Platform certifications preferred Relevant experience may be considered in lieu of formal qualifications At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!