D365 CE & Power Platform Technical Support Team Lead

Job description

We are seeking a highly skilled and experienced D365 CE & Power Platform Technical Support Team Lead to join our team. The successful candidate will lead a team of L2 and L3 technical consultants who provide application support, troubleshooting, and enhancements for Microsoft Dynamics 365 Customer Engagement (CE) solutions and the wider Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse). The candidate would be expected to be hands-on with incident resolution and change delivery alongside their team management responsibilities. From a technical perspective, this role involves working closely with business users, internal teams, and third-party vendors to ensure smooth system operations, timely resolution of incidents, and the ongoing optimization of CRM and Power Platform solutions. You will also work as an escalation point across the Power Platform support practice helping your colleagues resolve incidents and deliver more technical changes. In terms of leadership, you will be responsible for the performance of your team and the quality of their delivery and ticket management. You will be expected to lead daily stand ups and undertake regular one to ones as well as semi-annual performance reviews with your team.