D365 F&O Developer/Tech Analyst (SCM)

Job description

Mobile Wave Solutions is a professional services company specializing in software development as a service. We are committed to delivering scalable, high-quality software solutions that meet the evolving needs of our clients. With a growing team of over 120 engineers and a mission to empower businesses globally, we provide expert teams to deliver robust solutions and drive innovation. ## **About the role** We are looking for an experienced Dynamics 365 Finance & Operations (D365 F&O) Developer/Technical Analyst to join our D365 F&O Application Support Center of Excellence. In this role, you will take ownership of complex technical incidents, develop and deploy robust fixes, and drive continuous improvement across a live enterprise D365 F&O estate. You will work closely with functional leads and service management to ensure high-quality outcomes aligned to SLAs and best practices. The ideal candidate will have 5+ years of relevant D365 F&O development experience, a strong background in troubleshooting and root-cause analysis, and practical experience delivering extension-based customisations, integrations, and supportable solutions in production environments. A relevant Microsoft D365 Developer certification is mandatory. ## **Key Responsibilities:** ***Level 3 Support (Production Support & Escalations)*** - Act as the L3 technical escalation point for D365 F&O incidents, problems, and service requests. Investigate and resolve complex production issues, including: - Batch job failures and performance bottlenecks - Data integrity, posting issues, and intermittent defects - Integration failures and API/service errors - Environment-specific issues across Dev/Test/UAT/Prod - Perform deep root cause analysis using logs, traces, monitoring tools, and debugging techniques. - Produce high-quality fixes (hotfixes, data fixes, configuration-supporting code changes) ensuring minimal operational impact. - Work with Microsoft Support and third-party vendors/ISVs as needed for critical defects. ***Development & Engineering (X++, Extensions, Best Practice)*** - Design, build, and maintain extension-based solutions following Microsoft best practices (no over-layering). Develop and support: - X++ customisations and extensions - SSRS reports, Data Entities, and OData/Custom services - Batch framework enhancements and asynchronous processing Conduct code reviews to ensure: - Performance, security, maintainability, and supportability - Compliance with coding standards and deployment guardrails Optimise solution performance through: - Query tuning, indexing recommendations, caching considerations - Efficient batch scheduling and workload separation ***Integrations, Data & Platform Support*** Support and enhance integrations including: - OData, REST services, DMF (Data Management Framework) - Azure integrations (e.g., Service Bus, Functions, Logic Apps) where applicable - Power Platform integration touchpoints (as relevant) - Diagnose and resolve interface and data movement issues (mapping, transformations, retries, sequencing). Support data activities such as: - Data corrections, reconciliation routines, and entity-based imports/exports - Ensuring auditability and controlled execution of data fixes ***Release, Environment & DevOps Management*** Support and contribute to release planning and deployment execution across environments (Dev/Test/UAT/Prod). - Work with Azure DevOps to manage: - Work items, branching, pull requests, and build/release pipelines Maintain and improve CI/CD practices including: - Automated build validation, code quality checks, release approvals - Support LCS activities (as applicable): - Environment health checks, deployable packages, updates/hotfixing ***Security & Licensing*** - Manage user access rights - Security role troubleshooting and duty/privilege analysis - Support user licencing (assign/remove licences & support licence renewal process) ***Service Management, Documentation & Continuous Improvement*** - Operate within ITIL-aligned MSS processes: incident, problem, change, and request fulfilment. Produce clear technical documentation: - RCA reports, technical notes, deployment runbooks, knowledge base articles - Identify recurring issues and implement problem prevention and automation. - Support and guide L1 and L2 support teams, ensuring effective issue resolution and knowledge transfer ## Qualifications: - 5+ years hands-on development experience with D365 Finance & Operations - Proven experience working in production support / managed services or a similar BAU environment. - Strong track record of delivering supportable customisations and fixes in live systems. ## Technical Skills (Must Have) - Strong D365 F&O development skills in: - X++, extensions, event handlers, Chain of Command - Debugging techniques and log/trace analysis ### Experience with: - SSRS, Data Entities, DMF - Integrations (OData/services; ideally Azure integration patterns) ### Familiarity with: - LCS, deployable packages, servicing and updates - Azure DevOps (repos, PRs, pipelines, releases) ## Advantages - Telecommunications and Satellite Communications Industry - Regulatory or compliance-driven industries ### Experience supporting: - Multi-legal entity and multi-country deployments - High-volume transactional environments ### Exposure to: - Performance testing, monitoring, and tuning practices - Security role troubleshooting and duty/privilege analysis ## **Our Benefits** - Remote or Hybrid Work Options - Private Health Insurance, including dental care - Additional Holidays after your 1st and 5th year - Sponsored Training & Certifications - Employee Referral Bonuses - Multisport Card – fully covered - Fun Office Space with relaxation zones and free parking