D365 F&O L3 Functional Support Analyst (SCM)

Job description

**Mobile Wave Solutions** is a professional services company specializing in software development as a service. We are committed to delivering scalable, high-quality software solutions that meet our clients’ evolving needs. With a growing team of over 120 engineers and a mission to empower businesses globally, we provide expert teams to deliver robust solutions and drive innovation. ### About the Role We are looking for an experienced **Dynamics 365 Finance & Operations (D365 F&O) Functional Support Analyst – Supply Chain Management** to join our D365 F&O Application Support Center of Excellence. In this role, you will take ownership of complex **functional** incidents, **design and configure** robust fixes, and drive continuous improvement across a live enterprise D365 F&O estate. You will work closely with **technical teams** and service management to ensure high-quality outcomes aligned to SLAs and best practices. The ideal candidate will have **7+ years** of relevant **D365 F&O Supply Chain Management** experience, a strong background in troubleshooting and root-cause analysis, and practical experience delivering **configuration-over-customization solutions, enhancements, and supportable processes** in production environments. A relevant **Microsoft D365 Supply Chain Management Functional Consultant certification** is mandatory. ### Responsibilities - **Level 3 Functional Support & Escalation:** Act as the final functional authority for complex D365 F&O Supply Chain Management incidents, problems, and service requests. Perform deep root-cause analysis on critical business process interruptions and collaborate with technical teams to deploy permanent fixes. - **Knowledge Transfer & Mentorship:** Provide expert guidance, technical coaching, and updated documentation to empower Level 1 and Level 2 support teams. - **Solution Ownership:** Maintain deep functional mastery over core application areas, specifically **Supply Chain Management with Manufacturing**, **Order Management**, and **Advanced Warehousing**. - **Best Practice Alignment:** Ensure all supported solutions strictly align with standard D365 functionality, prioritizing system configuration over heavy customization. Review and validate functional designs for business-as-usual (BAU) enhancements and change requests. - **Change & Release Management:** Assess the functional impact of proposed system changes. Support User Acceptance Testing (UAT), regression testing, and release planning to ensure seamless deployment readiness. - **Stakeholder Engagement:** Act as a trusted advisor to business leaders. Translate complex technical and functional issues into clear, business-friendly insights, and actively participate in Change Advisory Boards (CAB) and service reviews. ### Requirements - **Experience:** 7+ years of hands-on experience implementing or supporting Microsoft Dynamics 365 Finance & Operations – Supply Chain Management. - **Support Background:** Proven track record operating in a production support or Level 3 managed services environment. - **Environment Scale:** Direct experience supporting **multi-legal entity, multi-country deployments** within high-volume transactional environments. - **Technical Mastery:** Deep understanding of end-to-end supply chain business processes, system parameters, setups, and **Azure DevOps** (or similar ALM tools). - **Certifications:** You must hold the following Microsoft certifications: - *Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330)* - *Microsoft Certified: Microsoft Dynamics 365: Core Finance and Operations (MB-300)* - **Soft Skills:** Exceptional analytical troubleshooting skills; a calm, methodical approach to high-pressure issues; and a collaborative, mentoring mindset. ### Desirable (Nice-to-Have) - Prior experience in the **Telecommunications** or **Satellite Communications** industries. - Background working in heavily regulated or compliance-driven environments. - Functional exposure to data integrations (DMF, dual-write, APIs) and the **Microsoft Power Platform** (Power Apps, Power Automate). - **ITIL Foundation Level** certification. ### **Our Benefits** - Remote or Hybrid Work Options - Private Health Insurance, including dental care - Additional Holidays after your 1st and 5th year - Sponsored Training & Certifications - Employee Referral Bonuses - Multisport Card – fully covered - Fun Office Space with relaxation zones and free parking