Damage & Loss Administrator

Job description

Company Description Job Description We currently have a great new opportunity for a Damage & Loss Administrator to join our friendly but driven team at our Manchester Depot. Our Vehicle Hire Division hire a range of light commercial vehicles to companies ranging from blue chip corporations and public sector organisations to medium sized enterprises. The Damage & Loss Administrator will ensure that all mechanical and body work damages are successfully and accurately captured, documented and recharged onto the customer in a professional and timely manner. Enjoy growth opportunities and a starting salary of £27,380 per year, plus a bonus to reward your dedication! YOUR ROLE AT SIXT To assist in controlling the damage process for all the depot fleet, including controlling costs for expenditure on a varied range of equipment and contracts within an agreed spend limit Identify damage recharge opportunities from off hires, defects reported by customers and repairs carried out during routine maintenance Ensure validity of claim and transparency of profit margins Gather all evidence and prepare damage packs, photographs and estimates for customers and ensure that effective communication is carried out both internally and externally Assisting in managing the Loss of Use process so clear instruction is provided to customer and hire departments with regards to charges and timeframes Obtain order numbers from customers and negotiate, within the given parameters, where necessary to ensure that maximum recharge value is achieved with customer Invoice customers once recharge value is achieved with customer Resolve or escalate all queries within a given time frame Liaise with internal departments and or external vendors to return the vehicle to hire/rental fleet within agreed timescales YOUR SKILLS MATTER Adaptability You excel in a dynamic environment and can work under pressure, both independently and as part of a team Attention to Detail You have a keen eye for detail, ensuring accurate completion of all handover paperwork and vehicle inspections Communication You have strong communication skills, enabling clear and friendly interactions with customers, even in busy settings Flexibility You are open to work on a shift rotation to cover branch operating hours, ensuring continuous service Driving License You hold a valid driving license and bring a minimum of 12 months driving experience Problem-solving mindset – proactive in resolving issues related to vehicle condition, customer disputes, and insurance coordination IT proficiency – comfortable using Microsoft Office (especially Excel) Background Previous experience in a transport, logistics, or automotive environment Qualifications Additional Information WHAT WE OFFER Competitive Compensation & Financial Security Receive an attractive annual salary and a performance-based bonus. Secure your future with enrolment in SIXT's pension scheme Generous Time Off Enjoy 22 days of annual leave, plus bank holidays Training & Professional Development Benefit from paid training sessions and a variety of development opportunities to grow your career Exclusive Employee Benefits Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme Wellbeing Support & Life Assurance Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance Family & Employee Assistance Benefit from family-friendly policies and receive support through our Employee Assistance Programme About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!