Damage Manager

Job description

Company Description SIXT Van & Truck is Part of the SIXT Group, the Global Leader in mobility services with over 110 years of experience in supplying a diverse range of automotive solutions to more than 100 countries worldwide. We are a leading commercial vehicle rental company specializing in providing high-quality rental services to a diverse range of clients. Our fleet consists of a wide variety of commercial vehicles including trucks, vans, and specialized vehicles and we take pride in delivering exceptional customer service and maintaining strong industry partnerships. Job Description The Damage Manager is responsible for managing the entire vehicle damage function within a commercial fleet of 7,000 vehicles. This role leads a dedicated team overseeing damage claims, repair coordination, and customer recharging, ensuring efficient and compliant processes while maximising recharge recovery. You will foster strong relationships with customers and suppliers and drive continuous improvement in damage management performance. Sound like your next challenge? Join Team Orange. YOUR ROLE AT SIXT • You lead, manage, and develop a team of Billing & Recharge Agents and Damage Claims Agents • You oversee the full damage lifecycle from incident report to case closure ensuring compliance with SLAs • You act as escalation point for complex or high-value damage cases and approve settlements above agent authority • You maintain and develop relationships with bodyshops and repair networks alongside the Senior Vehicle Repair Manager • You drive recharge recovery targets and produce detailed monthly reporting on damage volumes and financials • You ensure all damage processes comply with company policy, legislation, and contractual obligations YOUR SKILLS MATTER • Experience You have proven leadership experience in fleet, insurance, or claims environments • Commercial Awareness You understand recharge and cost recovery principles deeply • Communication You excel in stakeholder management and dispute resolution • Analytical Skills You are able to analyse data and produce meaningful management reports • Attention to Detail You maintain high accuracy in handling damage cases and financial transactions • Knowledge Ideally, you have experience with vehicle damage assessment, bodyshop networks, or insurance claims WHAT WE OFFER Competitive Reward Package Attractive base salary with a performance-based bonus Time Off & Financial Security Up to 22 days’ holiday plus bank holidays, pension scheme, and life assurance. Wellbeing & Support Employee Assistance Programme and access to wellbeing resources. Career Development An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your career. Qualifications Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!