Danish-Speaking Customer Support Associate – Telecommunications

Job description

Workster is partnering with a leading international customer experience provider to recruit Danish-speaking Customer Support Associates in Sofia, Bulgaria, supporting customers of a major international telecommunications provider. This is a pure customer service position with no sales or upselling, focused on assisting customers across multiple channels, resolving service-related enquiries, and delivering a professional and positive customer experience. The position is on-site in Sofia, with fixed working hours from Monday to Friday. Your Role Handle inbound customer enquiries via phone, email, chat, and other supported channels Assist customers with top-ups, SIM activation, roaming, account enquiries, and other telecommunications services Provide accurate information and clear guidance regarding products and services Resolve customer concerns efficiently and aim for first-contact resolution whenever possible Accurately document customer interactions and maintain up-to-date case information Follow established processes, procedures, and quality standards Deliver professional, clear, and empathetic support during every customer interaction Provide a consistently positive customer experience Focus exclusively on customer support, with no sales or upselling responsibilities Your Qualifications Danish at B2 level or higher English at B2 level or higher Undergraduate, graduate, postgraduate education or equivalent Strong verbal and written communication skills Good computer skills and confidence working with multiple systems simultaneously Strong problem-solving skills and a customer-focused mindset Previous experience in customer service, BPO, telecommunications, or a similar environment is an advantage Previous experience with CRM or ticketing systems is an advantage Availability to work Monday to Friday, 10:00–19:00 Availability to work on-site in Sofia, Bulgaria The Offer Competitive monthly salary Performance-based bonus Additional health insurance Food vouchers Relocation support for eligible candidates moving to Sofia Three weeks of initial training, conducted in English, followed by accreditation Ongoing support and professional development Opportunity to strengthen your customer service, communication, and technical troubleshooting skills Stable Monday-to-Friday schedule, 10:00–19:00 No weekend shifts International and multicultural working environment On-site position in Sofia Opportunity to develop your career within a leading global customer experience organisation