Data Analyst l

Job description

Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. About the Role: The Customer Success team at Remitly is dedicated to earning lifetime loyalty and trust from our customers by promptly addressing their questions and resolving issues. As a Data Analyst on this team, you will work with operations leaders and data analytics engineers. You will build metrics and dashboards, dig into why the numbers moved, and surface opportunities to improve the processes our agents and customers rely on. The quantitative work you produce directly shapes how the team takes action. You will report directly to the Analytics Manager. This is a hybrid remote/in-office position based in Managua, Nicaragua (#LI-Hybrid). You Will: Provide analytical support for a defined focus area within Customer Success. Build reporting operations leaders rely on to run the business, and measure the effectiveness of operational processes. Turn business questions into clear analysis requirements, surfacing insights that point to concrete improvements. Investigate emergent issues, size them with data, and communicate findings to all kinds of audiences. Ask "why," treating unexpected results as opportunities to improve — and keep your work reproducible and easy to review. Learn Customer Success's strategy, metrics, and partner teams. You Have: A Bachelor's degree in a technical, business, or quantitative field (e.g., Computer Science, Engineering, Business, Statistics, Economics, or a related discipline), or equivalent practical experience. 2+ years of relevant experience in an analytics role; internships, co-ops, or research projects count. The ability to write SQL to pull, join, and aggregate data. The ability to build clear, useful dashboards in a tool like Tableau, Power BI, or Looker. Command of core statistical concepts such as regression, probability, and hypothesis testing. Familiarity with data modeling, Extract, Transform, and Load (ETL), data warehousing concepts and working with data in Python or R. Curiosity: you ask why, and you treat an unexpected number as something to chase down rather than accept. A match with our mission and values. Our Benefits: In Site Subsidized Meals Transportation Employee Stock Purchase Plan (ESPP) Mental Health & Family Forming Benefits Private Life Insurance On site Clinic and Remitly Doctor Continuous learning tools & certification programs Two consecutive days off Our Connected Work Culture: Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.