Data Center Concierge IV

Job description

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary We are seeking a highly organized, proactive, and customer-focused professional to provide executive, operational, administrative, and onsite customer support in a fast-paced datacenter environment. This role requires a substantial understanding of standard operating procedures and the ability to work independently on moderately difficult assignments that require judgment, problem-solving, and thoughtful recommendations. The role will support senior leaders, multiple datacenter facilities, customers, vendors, and broader team priorities through calendar and travel management, meeting and event coordination, project tracking, stakeholder communications, customer visit support, and day-to-day operational support. The ideal candidate brings strong attention to detail, sound judgment, excellent communication skills, and the ability to manage competing priorities while creating a positive experience for internal and external customers. This position requires a strong service mindset, confidence supporting leaders, customers, vendors, and partners, and the ability to resolve administrative, operational, and customer-facing inquiries using substantial knowledge of standard processes. Experience using data to identify trends, track work requests, prepare reports, and inform decisions is important; familiarity with data analytics tools and Power BI is preferred. Responsibilities Administration & Operations Provide administrative and operational support to multiple data center facilities, including work requests, dispatch updates, escalations, inquiries, and customer or facility issues Answer incoming calls, respond to administrative inquiries, and use substantial knowledge of standard operating procedures to resolve issues or route them to the appropriate team Manage complex calendars, travel schedules, meeting logistics, and competing priorities Serve as a primary point of contact between supported leaders and internal stakeholders, external partners, customers, vendors, and cross-functional teams Maintain confidentiality, exercise discretion, and handle sensitive information with professionalism Customer Support & Onsite Concierge Coordinate customer-facing activities, including visits, schedules, tours, onsite support, customer work visits, escorts, and issue resolution to ensure a positive and professional customer experience Educate customers on data center policies, procedures, facility expectations, and available services while they are onsite Maintain conference room, tour, and customer visit schedules; ensure customer-facing areas are prepared, professional, and stocked appropriately Serve as an onsite customer liaison by directing moderately difficult inquiries to the appropriate cross-functional teams and following through to resolution Cultivate positive customer experiences by anticipating needs, supporting onsite logistics, coordinating with vendors, and helping resolve customer satisfaction issues; escalate when appropriate Provide customer induction tours or site orientation for new customers, and may support coaching or mentoring team members on customer learning tours Project Management & Event Planning Plan, coordinate, and execute leadership meetings, customer or partner engagements, team events, offsites, site visits, and department-wide initiatives Support project management activities, including maintaining project plans, tracking milestones, coordinating deliverables, documenting decisions, and escalating risks or dependencies Support special projects and other ad hoc duties as assigned Data Analytics & Reporting Use data to monitor progress, identify trends in customer inquiries or work requests, summarize insights, make recommendations, and support operational decision-making Develop or maintain dashboards, trackers, and reports using Excel and, preferably, Power BI Vendor, Facilities & Resource Coordination Generate purchase requisitions, coordinate with vendors for delivery and invoicing, support supply ordering for customer-facing areas, and assist with expense, budget, or invoice tracking Partner with internal teams to track customer shipments, onsite needs, and follow-up items while customers or vendors are onsite Build strong working relationships with operations teams, customer-facing teams, vendors, local service providers, and business partners Qualifications High school diploma and 2–4 years of equivalent work experience required; bachelor’s degree or equivalent experience preferred Experience in executive support, operations coordination, data center or facility administration, customer-facing support, project coordination, event planning, concierge services, or a related administrative role Experience managing multiple priorities in a fast-paced cross-functional environment Strong project management skills, including the ability to organize work, track deliverables, manage timelines, follow up on action items, and communicate status clearly Experience planning and executing meetings, events, offsites, customer visits, tours, or stakeholder engagements Customer-focused mindset with strong interpersonal skills and a commitment to service excellence, professionalism, and positive onsite customer experiences Strong analytical skills with experience using data to identify trends, prepare reports, track work requests, and support business decisions Advanced proficiency in Microsoft Office, including Outlook, Excel, PowerPoint, and Word; experience with Teams and SharePoint preferred Power BI experience preferred, including the ability to create, update, or interpret dashboards and reports Excellent written and verbal communication skills, with the ability to prepare professional communications, presentations, and leadership updates Excellent organizational skills, attention to detail, time management, follow-through, and ability to maintain professional customer-facing spaces Ability to anticipate needs, solve problems, adapt quickly, and exercise sound judgment with limited oversight High level of discretion, professionalism, and confidentiality The targeted pay range for this position in the following location is / locations are: United States - AT1 Atlanta : 46,400 - 69,600 USD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Equinix Benefits As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work. Employee Assistance Program : An Employee Assistance program is available to all employees. US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form . Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here . This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.