Data Center Customer Operations Engineer3 Osaka - カスタマーオペレーションズエンジニア 3 (大阪)

Job description

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team. Responsibilities Queue Management / Reporting Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times Involved in escalating and expediating higher level orders, upon supervision Actively follows up on work orders in the queue to support the overall team Maintains notes and records of activity fulfillment in the ticketing system Installations Rack and stack basic customer equipment, with guidance from more senior team members Supports routine intra-cage and infrastructure installations, under guidance, which may include: routine ladder racks and basic fiber raceways; basic cable management and support systems (patch panels);r outine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities Cross-Connect Supports basic cross-connect troubleshooting Testing / Troubleshooting Supports basic testing and routine installations of customer assets Supports standard layer 1 cross-connect certification testing, under supervision May learn more semi-routine testing, under supervision Stakeholder Partnership Supports the operations and security personnel team for breaks or other activities, when necessary Customer Management Supports customer satisfaction with timely adherence to following basic order execution requirements Delivers quality customer service experience when interfacing with customers Discusses time expectations on new deployments, by following standard operating procedure guidelines May support customers on-site through access and escorting services Projects Supports fulfillment of projects under close supervision Training Completes assigned training in a timely manner Qualifications Typically requires a high school diploma and 1 year of equivalent work experience チームで成長できるData Center Customer Operations Engineer！ IT未経験からスタートOK。英語を使いながら仲間と協力し、お客様の大切なシステムを支える仕事です。 【職務内容】 データセンターにて、以下の業務に携わっていただきます。 未経験の方も、入社後の研修・OJTを通じて段階的に業務を習得できます。 ネットワーク配線作業とそれに付随する各種ファイバーテスト お客様の依頼に基づくデータセンター内での代行作業 （機器運搬・搭載、ケーブリング、目視確認 等） お客様の入館対応（日本語・英語） 電話対応（社内外、日本語・英語） 障害発生時の対応およびエスカレーション ベンダー作業の立ち会い、進行サポート 書類作成などの事務作業 ※未経験の方でも、 約3か月の研修で独り立ち可能 です。 【必須条件】★未経験歓迎 日本語での円滑なコミュニケーション能力 （JLPT N1相当、または同等レベル） 英語での会話・読み書きができる方 （学習意欲重視） 体を動かす作業に抵抗がない方 （デスクワークだけでなく、現場作業もあります） チームでの作業を大切にできる方 【歓迎・優遇条件】 IT業界での業務経験（ヘルプデスク、インフラ運用 等） データセンターや設備系業務の経験 サポートセンター／オペレーション業務経験 営業・接客経験があり、IT分野へキャリアチェンジしたい方 英語を使用した業務経験がある方 【勤務時間】 シフト勤務（日勤・夜勤あり） 日勤：8:00～20:30 夜勤：20:00～翌8:30（夜勤は月6～8回程度） 【休日休暇】 月16回のシフト勤務 年次有給休暇（初年度最大12日） 病気休暇 ネクストステージチャレンジ休暇（3年・5年・10年） ほか 【給与】 前職の年収・経験を考慮し、相談の上決定 【待遇・福利厚生】 給与改定年1回 賞与年1回 従業員自社株式割引購入権制度 社会保険完備 資格取得支援制度 確定拠出金制度 クラブ活動支援制度 メンタルヘルスカウンセリング 慶弔見舞金（結婚祝金、出産祝金、弔慰金 等） 【勤務地】 大阪市内の自社データセンター ※雇用元：エクイニクス・ジャパン・エンタープライズ株式会社 Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form . Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here . This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.