Data Center Engineer (On-site)

Job description

 --- Who is **Trace3**? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. **Ready to discover the possibilities that live in technology?** **Come Join Us!** **Street-Smart** **- *Thriving in Dynamic Times*** We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. **Juice - *The “Stuff” it takes to be a Needle Mover*** We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. **Teamwork - *Humble, Hungry and Smart*** We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. --- **About the Role:** The Data Center Engineer will provide advanced technical support and resolve issues with unique client servers, storage, and networking hardware, both on-site and remotely. This position will lead assessments of escalated technical issues, use independent judgment to develop and execute remediation plans, perform in-depth root cause analysis, and drive resolution efforts. **\*\*\* This is a position with a 100% Onsite requirement\*\*\*** **What You’ll Do:** - Analyze complex tier-two service requests for HP, Dell, Lenovo, and Supermicro servers, and extend support to storage and networking devices. - Consult with clients to assess business requirements, use approved management tools to diagnose failures, and develop tailored remediation plans, deliverables, and next steps. - Plan and execute hardware maintenance and component replacements, including pre-change checks, fault isolation, stakeholder coordination, and post-repair validation. - Troubleshoot, replace, and validate server hardware components, including batteries, chassis backplanes, disks, fans, memory, processors, network cards, power supplies, RAID controllers, riser cards, and system boards. - Configure platform-level management functions, including out-of-band management controllers such as iLO, iDRAC, XCC, and BMC; set up credentials; apply firmware and basic hardware configuration settings; and create bootable media for various utilities and tools. - Maintain monthly onsite spare-parts inventory, coordinate replenishment needs with the team, and support planning when required parts are unavailable. This includes monitoring the warehouse for spares and adding them to the stock. - Process RMA returns and track items through completion. - Lead customer phone and remote-support sessions to gather technical details, explain findings, coordinate resolution activities, and manage service requests with customers, partners, and backline support, including dispatch, escalation, component replacement, exchange, or vendor-provided fixes. - Manage customer support requests and escalations in accordance with contractual service-level agreements and agreed-upon technical standards, while documenting diagnostic findings, corrective actions, validation evidence, and as-built configurations in the applicable service record or ticket. - Develop and maintain technical knowledge articles covering supported products, current support policies, best practices, service delivery methods, and lessons learned from complex remediation work. - Support special projects as needed, including new device installations, equipment decommissions, and related data center activities. **Qualifications and Interests** - Bachelor’s Degree in Engineering, Information Technology/Systems, Computer Science, or equivalent level of work experience. - A minimum of 4 years’ experience leading technical root cause analysis, developing and executing unique and individualized resolution plans on server, storage, or networking hardware. - CompTIA and Linux Certifications or equivalent. - Ability to operate independently and make significant decisions for unique client environments with minimal to no supervision. - Exceptional attention to detail, strong organizational and troubleshooting skills. - Proficient in service and repair of all systems (current, new, and updates) - Experience with online productivity tools (i.e., ConnectWise Manage, WebEx, ServiceNow). - Must be customer-centric and can work under aggressive timelines. - Ability to multi-task while adhering to Company and customer standards. **Physical Demands:** While performing the duties of this position, the employee is frequently required to sit, stand, talk, and hear. Specific vision abilities required to read small, printed materials and a computer screen; including close vision and the ability to adjust focus. The employee must possess alertness and stamina to perform daily duties and work indoors. The work requires moderate physical exertion with long periods of standing; frequent walking; frequent bending, crouching, stooping, stretching, reaching, or similar activities; occasional lifting/moving of items up to 50 pounds (unassisted) and up to 200 pounds (assisted). Hearing and speech communication in person and over the telephone is essential to fulfilling the duties of this position. Must have the ability to walk for up to 5 miles while performing work duties. **Work Enviroment:** While performing the duties of this job, the employee may frequently be surrounded by loud noises and varying temperatures. Work is often performed in client locations which can consist of (but not limited to) data centers, office spaces (small and large), a computer laboratory environment, and various other types of outdoor environments. Must be able to work weekends and after hours. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $74,000—$85,000 USD --- **The Perks** - Comprehensive medical, dental and vision plans for you and your dependents - 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability - Competitive Compensation - Training and development programs - Major offices stocked with snacks and beverages - Collaborative and cool culture - Work-life balance and generous paid time off **Our Commitment** At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email [recruiting@trace3.com](mailto:recruiting@trace3.com). **\*\*\*To all recruitment agencies:** Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.