Data Center Operations Implementation Manager

# **Role Overview** We are seeking a Data Center Operations Implementation Manager to own the end-to-end Day 0 to Day 2 transition of Nscale's data centres — spanning construction, fit-out, and live, steady-state local operations — across an assigned region and set of sites. Rather than owning construction execution itself, you'll be the connective tissue between Construction, Network Engineering, Compute/Infrastructure Deployment, and local Operations teams — driving a structured, well-documented transition so every site goes live on schedule and ready to support production workloads. This is an individual-contributor role built on strong stakeholder management, cross-functional influence, and travel to sites during critical transition windows. # **What You'll Do** **Day 0 to Day 2 Transition Leadership** - Own the end-to-end Day 0 to Day 2 transition process for each data centre site within your assigned region — spanning construction, fit-out, and steady-state operations. - Define and maintain a standardized transition framework and readiness checklist applied consistently across your assigned sites. - Track and drive closure of cross-team action items, dependencies, and blockers standing between construction handover and operational go-live. - Identify and escalate risks to go-live timelines, and drive resolution across the relevant stakeholder groups. **Stakeholder & Cross-Functional Coordination** - Track progress and status across Construction, Network Engineering, Compute/Infrastructure Deployment, Facility Engineering, SDM, and local site Operations teams throughout the transition window. - Partner with Construction teams to track handover status, outstanding items, and site readiness milestones. - Track Network Engineering's buildout, testing, and cutover activities required for a site to go live. - Track hardware intake, rack-and-stack, and deployment scheduling with Compute/Infrastructure Deployment teams to stay aligned with the transition timeline. - Coordinate with Facility Engineering on site systems and infrastructure readiness ahead of transition. - Engage with the Service Delivery Management (SDM) team to ensure alignment with customer needs, SLAs, security, and facility performance. - Take part in regular cross-functional syncs and stakeholder reviews to stay current on transition status. - Contribute to a shared sense of ownership and accountability across stakeholder teams, even without formal authority over them. **Local Day Two Operations Readiness** - Partner with local Operations leads to confirm staffing, training, tooling, and support processes are in place before a site transitions to Day 2 ownership. - Create and validate standard operating procedures (SOPs) and operational processes required for local Operations teams to run the site post-handover. - Create the operational site tool bill of materials (BOM) required for local Operations teams to maintain the site post-handover. - Verify the spare parts bill of materials (BOM) is complete and in place ahead of Day 2 handover. - Facilitate structured knowledge transfer and handover documentation from Construction, Network, and Compute teams to local Operations teams. - Confirm monitoring, ticketing, and ITSM processes are validated and operating before a site is handed to local Operations. - Act as an escalation point for local Operations teams during the early post-handover period to smooth the transition. **Reliability, Safety & Compliance** - Define and enforce Day 2 readiness criteria that a site must meet before transitioning to local Operations ownership. - Facilitate root-cause analysis for transition delays or gaps surfaced during handover, and drive remediation across teams. - Ensure health, safety, and environmental requirements are validated and documented as part of readiness sign-off. - Support certification and audit readiness (ISO 27001, ISO 22237, SOC 2, Cyber Essentials Plus, ISO 22301) ahead of go-live. **Vendor & Supplier Coordination** - Coordinate with construction contractors and colocation providers as needed to close out remaining items affecting the transition timeline. - Track vendor commitments and SLAs relevant to the transition window, and escalate delays that put go-live at risk. - Coordinate with the Supply Chain team to align hardware intake and staging with the transition schedule. **Monitoring, Reporting & Analytics** - Track KPIs and KRIs for the Day 0 to Day 2 transition process (time to transition, readiness checklist completion rate, post-handover incident rate, etc.). - Build and maintain dashboards that track transition status across your assigned site pipeline for all stakeholder teams. - Produce regular reports for senior leadership on transition status, risks, and blockers. - Use data-driven insights to identify systemic bottlenecks in the Day 0 to Day 2 process and drive continuous improvement. # **About You** **Experience & Background** - 3-8 years of experience in data centre operations, program/project management, or infrastructure deployment at scale. - Proven track record coordinating the transition of new sites into live operations across construction, network, compute, and operations functions. - Experience operating in a matrixed environment, influencing outcomes without direct authority over every stakeholder team. - Demonstrated success managing multiple concurrent site transitions in a high-growth, fast-paced environment. - Background in hyperscale, cloud, or HPC data centre environments (preferred). **Technical Knowledge & Expertise** - Working knowledge of data centre power, cooling, networking, and compute infrastructure, sufficient to coordinate effectively across specialist teams. - Familiarity with network deployment and cutover processes, and compute/hardware deployment lifecycles. - Knowledge of Layer 1 network infrastructure, including fiber, copper, optics, and transceivers. - Familiarity with ITSM tooling, ticketing systems, and monitoring platforms used by local Operations teams. **Influence & Communication** - Strong stakeholder management skills, with the ability to influence and align Construction, Network, Compute, and Operations teams without direct authority. - Excellent cross-functional communication skills, able to translate technical detail between teams with different priorities and vocabularies. - Program management discipline, with the ability to track and drive multiple concurrent workstreams to closure. - Comfortable operating in ambiguous, matrixed, fast-moving environments. - Bias toward ownership, pragmatism, and delivering results with urgency. **Operational Excellence** - Rigorous tracking of readiness checklists, risk logs, and action items across many concurrent site transitions within your assigned region. - Proven ability to build and refine standardized transition frameworks that scale with business growth. - Strong attention to detail in transition documentation and handover packages. - Willingness to travel to sites during critical transition windows. # **Nice to Have** - Experience with program management tooling (e.g., Smartsheet, Asana, Jira, ) for tracking multi-workstream transitions. - Familiarity with network cutover or compute/hardware deployment processes specifically. - Experience with ITSM platforms and ticketing workflows. - Experience with Palantir Foundry or similar data platforms for operational analytics. *For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: [Here.](https://drive.google.com/file/d/1QK5Yg04WHD9K9IAtJgQWubJZC9oLvatK/view?usp=sharing)*