Data Center Operations Security Program Manager

Job description

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity. A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations. Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries. The Data Center Operations Security Program Manager is responsible for the design, implementation, and ongoing management of the physical security program across one or more data-center campuses. This role ensures the protection of personnel, critical infrastructure, customer assets, and information by establishing standardized security policies, operational procedures, compliance controls, and risk-management frameworks aligned with industry standards and operational best practices. The Security Program Manager partners closely with Operations, Facilities, IT, Legal, Compliance, and external security vendors to maintain a secure, resilient, and audit-ready environment without compromising uptime or operational efficiency. ### Key Accountabilities - Develop, own, and maintain the enterprise physical security program for data-center operations. - Establish standardized security policies, procedures, and operational playbooks across all sites. - Define security governance frameworks aligned with industry standards. - Oversee day-to-day physical security operations including access control, surveillance, and guard services. - Implement and manage access control systems, CCTV, alarms, and monitoring platforms. - Conduct risk assessments, vulnerability analyses, and threat modeling. - Lead security incident investigations and corrective action planning. - Develop and maintain incident response and escalation procedures. - Support audits, customer assurance activities, and regulatory compliance. - Manage security vendors, contracts, SLAs, and performance metrics. - Develop and deliver security training and awareness programs. - Establish KPIs, reporting, and continuous improvement initiatives. ### Required Skills - Bachelor’s degree in a related field or equivalent experience. - 3+ years of experience in physical security or risk management. - Experience managing multi-site security programs. - Strong knowledge of physical security systems and technologies. - Experience supporting audits and compliance frameworks. - Excellent written and verbal communication skills. ### Desired Skills - CPP, PSP, CISSP, CISM, or similar certifications. - Experience in data-center, colocation, or hyperscale environments. - Familiarity with SOC 1/2, ISO 27001, PCI DSS, and NIST frameworks. - Experience managing large security vendors and contracts.