Data Collection Technician

Job description

About Tacit We are an early-stage, deep tech startup based in San Francisco, developing innovative hardware that rethinks human-computer interaction. We are backed by General Catalyst, Khosla Ventures, and Greylock Partners, with a founding team from Stanford, BrainGate, Oculus, and Tesla. While we can’t reveal too much just yet, our team is tackling cutting-edge engineering challenges to bring revolutionary products to life. About the Role We are looking to hire a Data Collection Technician who has a strong blend of of customer service and operations experience. You'll be the welcoming face of our studies, ensuring participants have a positive experience from start to finish. - Provide exceptional participant support by greeting, onboarding, and guiding study participants through sessions with patience and professionalism. - Manage session logistics including setup, monitoring, and closeout while maintaining meticulous attention to detail. - Serve as the main point of contact for participants, answering questions, addressing concerns, and troubleshooting issues in real-time. - Maintain accurate records by documenting sessions thoroughly using digital tools and following established protocols. - Collaborate daily with the data collection team to ensure seamless workflows and flag any issues that need attention. - This is a full-time position at our location in either San Francisco or San Jose REQUIREMENTS - Schedule flexibility required: Must be available for early morning and evening shifts, and weekend work. - Must be comfortable working in a fast-paced environment. - Strong customer service mindset and interpersonal skills; you genuinely enjoy working with people. - Excellent attention to detail and organizational abilities. - Comfortable staying alert and responsive during long shifts. - Technically proficient and quick to learn new systems. - Familiarity with software tools such as Notion, Airtable, MS Office & Google Workspace. STRONG CANDIDATES MAY HAVE - Prior experience in customer service, hospitality, research, or lab operations. - Experience with scheduling or data management platforms. - Interest in human-computer interaction, psychology, or research operations. DETAILS - Training: Training onsite is at our San Francisco HQ office (South Park) - Schedule: Evening and weekend availability required; must be willing to work between 6am and 10pm - Compensation: $22/hr (Non-exempt position, eligible for overtime pay in accordance with applicable law) - Company size: 30-50 people BENEFITS - Equity package - Comprehensive medical, dental, and vision insurance - 4% 401k matching