Data Engineering Manager, Data & ML Platform

Job description

THE OPPORTUNITY Hinge Health is building the data and ML backbone that powers personalized MSK care for millions of members — from real-time product experiences to clinical insights and cost savings for our customers. As a Data Engineering Manager leading our Data & ML Platform team, you’ll sit at the intersection of data engineering, real-time systems, and ML enablement, owning the platforms that make analytics, experimentation, and machine learning reliable at scale. You’ll guide our evolution toward a streaming-first, ML-ready architecture, shaping how data flows consistently across systems and how product and Data Science teams build on top of it — all in service of reducing pain and improving movement for people around the world. This is not a pure infrastructure or ML engineering role. We’re looking for a data platform leader with strong data modeling instincts, product awareness, and enough ML platform experience to bridge both worlds. Our data platform is maturing and our ML platform capabilities are still early — you’ll make foundational architecture decisions, partner with Data Science to operationalize models, and lead both the team and the technical direction as a tech lead manager. Hinge Health operates a hybrid model in San Francisco. We believe that remote work and in-person work have their own advantages and disadvantages, and we want to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program. WHAT YOU’LL ACCOMPLISH In your first 3 months, you will: - Deeply understand our current data and ML platform: batch and streaming pipelines, data models, orchestration, and data quality posture across analytics and production systems. - Build strong partnerships with Data Science, Product, and other engineering teams; align on top ML and product use cases the platform must unlock. - Take ownership of a subset of core pipelines and services, stabilizing reliability and on-call practices while establishing clear SLOs and observability baselines for the team. In your first 6 months, you will: - Lead the evolution of our data platform toward a streaming-first, ML-ready architecture, improving data freshness, consistency, and discoverability across domains. - Design and deliver the first iteration of our ML platform layer — feature pipelines, feature store, and model serving patterns — enabling Data Science teams to self-serve within shared governance and operational standards. - Drive schema governance and data contracts with upstream service teams to reduce fragmentation, standardize core data models, and improve reliability for downstream analytics and ML consumers. - Invest in developer productivity: introduce tooling, templates, CI/CD, and testing practices that make it significantly easier for product and ML teams to build on the platform. In your first 12 months, you will: - Own and evolve the end-to-end data & ML platform strategy, including roadmap, architecture, and operational excellence across streaming, batch, and ML workloads. - Partner with Data Science to operationalize models in production — from feature pipelines to serving, monitoring, and retraining — and embed these workflows into our broader data ecosystem. - Build, mentor, and retain a high-performing data engineering team, creating clarity of ownership, strong execution habits, and a culture that raises the bar on reliability, scalability, and developer experience. - Institutionalize operational rigor (SLOs, incident management, observability, change management) appropriate for a HIPAA/SOC 2–oriented environment, in close partnership with Security and Compliance. WHO YOU ARE - Data platform-first, ML-fluent: Your roots are in data engineering and data platforms, and you’re equally comfortable thinking about data modeling, schema evolution, data contracts, orchestration, and data quality as you are about feature stores, model serving, and ML workflows. - Product-minded systems thinker: You don’t build infrastructure in a vacuum; you seek to understand the analytics, product, and ML use cases you’re enabling and design platforms that are intuitive, safe, and flexible for your customers. - 0→1 / 1→10 builder: You’ve stood up ML platform capabilities in a growth-stage or scaling company where systems were evolving and not fully mature — building patterns, not just operating pre-built infrastructure. - Operationally rigorous: You treat reliability, observability, incident response, and guardrails in regulated environments as first-class product features of the platform. - AI-forward engineering leader: You’re excited about AI-assisted development workflows and can coach your team on using AI tools to move faster while maintaining high engineering standards. - People-first manager: You hire and develop strong technical talent, give clear direction, and create an environment where engineers can do the best work of their careers. BASIC QUALIFICATIONS - Bachelor's degree in Computer Science, Engineering, or related field - A minimum of 2 years of hands-on data engineering experience, building and operating production data pipelines, data platforms, and data infrastructure at scale. - A minimum of 2 years of experience managing engineering teams, with a track record of hiring, developing, and retaining technical talent. - 2+ years of experience building ML platform capabilities (e.g., feature pipelines, feature stores, model serving, or ML workflow infrastructure) in a production environment. - Experience building data platforms across batch and streaming systems, including technologies such as Kafka, Flink, Spark, or equivalent. - Proficiency with a modern data stack such as Python, SQL, Spark, dbt, Databricks, and AWS (or comparable tools), and comfort evaluating new technologies in this space. PREFERRED QUALIFICATIONS - 5 years of experience managing engineering teams, with a track record of hiring, developing, and retaining technical talent - Demonstrated deep data platform fluency across data modeling, schema evolution, data contracts, pipeline orchestration, and data quality — with ML platform work as a natural extension of that foundation. - Experience standing up ML platform capabilities in a growth-stage or scaling environment, taking systems from 0→1 or 1→10, rather than only operating fully mature platforms at very large companies. - Strong product and business curiosity: you quickly learn the domain, understand how analytics and ML drive outcomes, and translate Data Science needs into clear engineering execution. - Background in regulated environments (e.g., HIPAA, SOC 2 or similar), with a strong orientation toward SLOs, observability, and incident management. - Experience with the Databricks ecosystem (Delta Lake, MLflow, Unity Catalog) or similar technologies. - Demonstrated AI-forward mindset, including experience incorporating AI tools into engineering workflows and mentoring teams on effective, safe AI-native practices. ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at www.hingehealth.com http://www.hingehealth.com. WHAT YOU’LL LOVE ABOUT US - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401(k) retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development with stipends that support modern life and growth. CULTURE & EQUAL OPPORTUNITY Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, please let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/. Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.