Data Entry Processor (Penang)

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Handle daily processing/data input of customer requests on timely and accurate basis. Verify completeness of the requests and documents and ensure all requests are properly authorized before processing. Process/perform data entry for all verified requests on timely and accurate basis Check and ensure all input performed by the Maker are accurate via online system check/online system approval. Attend to enquiries on processing status of customer request/any issues pertaining to the request handling. Escalate exception cases to Team Lead/Section Head promptly Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc) Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department. Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement Completes processing of daily requests within the agreed Service Level Agreements (SLA) with Business Units Achieves zero defect and operating losses Achieves zero customer complaints/ negative feedback Fully conversant with process/ SLAs/ regulatory requirements Provide support functions from time to time (e.g. compilation of statistics, report extraction) Support team lead in achieving their KPI requirement and achieve good audit rating Preferably with Degree in any discipline Self-motivated and able to work as a team Possess positive attitude and willingness to learn Able to work fast, independently and under pressure What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.