Do you enjoy telling stories through data and working with large datasets? Our Sales Planning team is looking for a Data Scientist to explore customer journey touchpoints, develop dashboards and reports that drive meaningful change in our Call Center. You’ll use your business acumen to turn data-driven insights and analysis into actionable strategies that enhance performance and customer experience.RESPONSIBILITIES Write SQL queries and Python code to retrieve, process, and analyze large datasets. Construct efficient multi-threaded data models from large data sets. Develop dashboards and create visual reports for both daily operations and executive-level insights. Apply statistical analysis, predictive/prescriptive modeling, and forecasting to uncover business insights. Analyze customer journey touchpoints to identify trends, behavior patterns, and areas for improvement. Make data backed recommendations on Contact Center programs. Correlate omnichannel data for KPI tracking and manage cross-platform reporting. Collaborate with stakeholders to understand business needs and deliver clear, actionable solutions. Requirements A bachelor’s degree in Data Science, Statistics, Computer Science, Business, or a related field At least 2 years of experience in an analytical role Advanced experience with SQL, Python, building data models, data validation, and QA Strong data mining skills with an understanding of cross-platform integrations Excellent Excel and PowerPoint skills Strong attention to detail, analytical skills, and the ability to manage multiple tasks Comfortable working in a fast-paced, dynamic environment with shifting priorities Strong written and verbal communication skills, with a solid analytical mindset Experience with Power BI, Azure Data Lake, Databricks, visual analytics, omnichannel data, Azure Cognitive Services, speech analytics, and sentiment analysis is a plus
Do you enjoy telling stories through data and working with large datasets?
Our Sales Planning team is looking for a Data Scientist to explore customer journey touchpoints, develop dashboards and reports that drive meaningful change in our Call Center. You’ll use your business acumen to turn data-driven insights and analysis into actionable strategies that enhance performance and customer experience.
RESPONSIBILITIES
- Write SQL queries and Python code to retrieve, process, and analyze large datasets.
- Construct efficient multi-threaded data models from large data sets.
- Develop dashboards and create visual reports for both daily operations and executive-level insights.
- Apply statistical analysis, predictive/prescriptive modeling, and forecasting to uncover business insights.
- Analyze customer journey touchpoints to identify trends, behavior patterns, and areas for improvement.
- Make data backed recommendations on Contact Center programs.
- Correlate omnichannel data for KPI tracking and manage cross-platform reporting.
- Collaborate with stakeholders to understand business needs and deliver clear, actionable solutions.
Requirements
- A bachelor’s degree in Data Science, Statistics, Computer Science, Business, or a related field
- At least 2 years of experience in an analytical role
- Advanced experience with SQL, Python, building data models, data validation, and QA
- Strong data mining skills with an understanding of cross-platform integrations
- Excellent Excel and PowerPoint skills
- Strong attention to detail, analytical skills, and the ability to manage multiple tasks
- Comfortable working in a fast-paced, dynamic environment with shifting priorities
- Strong written and verbal communication skills, with a solid analytical mindset
- Experience with Power BI, Azure Data Lake, Databricks, visual analytics, omnichannel data, Azure Cognitive Services, speech analytics, and sentiment analysis is a plus
Tatu City is a 5,000-acre new city on Nairobi’s doorstep with homes, schools, businesses, a shopping district, a medical clinic, nature areas and recreation for more than 250,000 residents and tens of thousands of day visitors. Tatu City’s schools educate thousands of students daily, and a range of homes suits all incomes and businesses that thrive in the country’s first operational Special Economic Zone. Located 30 minutes from Westlands, Tatu City represents a new way of living and thinking for all Kenyans in a live, work and play environment that is free from traffic congestion and long-distance commuting.Tatu City is a development by Rendeavour, Africa’s largest new city builder with 30,000 acres of visionary projects in growth trajectories across Ghana, Nigeria, Kenya, Zambia and the Democratic Republic of Congo.
Tatu City is a 5,000-acre new city on Nairobi’s doorstep with homes, schools, businesses, a shopping district, a medical clinic, nature areas and recreation for more than 250,000 residents and tens of thousands of day visitors. Tatu City’s schools educate thousands of students daily, and a range of homes suits all incomes and businesses that thrive in the country’s first operational Special Economic Zone. Located 30 minutes from Westlands, Tatu City represents a new way of living and thinking for all Kenyans in a live, work and play environment that is free from traffic congestion and long-distance commuting.
Tatu City is a development by Rendeavour, Africa’s largest new city builder with 30,000 acres of visionary projects in growth trajectories across Ghana, Nigeria, Kenya, Zambia and the Democratic Republic of Congo.
