Data Service Specialist I (Parts & Repair)

Job description

## **About Tekion:** Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. ## **Job Introduction** The individual will collaborate with cross functional teams, management, and stakeholders to meet customer and business expectations. Additional responsibilities include researching OEM service information, documenting processes, data validation initiatives, tracking project progress, summarizing findings, and communicating updates to various levels within Tekion. ## **Key Roles & Responsibilities** - Research, interpret, and maintain OEM automotive service, repair, parts, and labor operation data. - Analyze OEM service manuals, (EPC), and technical documentation to accurately identify repair procedures, required parts, and labor operations. - Validate automotive repair and parts data to ensure consistency, completeness, and compliance with internal quality standards. - Utilize internal applications and data management tools to create, update, review, and maintain automotive datasets. - Support data enrichment and continuous improvement initiatives through data validation, quality reviews, and issue resolution. - Provide domain validation to improve the accuracy of automotive repair and parts data. - Collaborate with cross-functional teams to resolve data discrepancies and deliver high-quality automotive information within defined timelines. - Create and maintain documentation, reference materials, and process guidelines to support standardized data operations. - Monitor data quality metrics, investigate anomalies, and recommend corrective actions to improve data integrity. - Provide technical guidance and knowledge sharing to team members on automotive repair procedures, service documentation, and internal processes. - Research and respond to technical questions related to OEM service information, repair procedures, labor operations, and automotive parts. ## **Basic Qualifications** - Bachelor's Degree / Diploma in Automobile Engineering, Mechanical Engineering, or a related field. - 2-4 years of experience in automotive data services, dealership operations, automotive repair, or technical documentation. - Good understanding of automotive systems, OEM repair procedures, vehicle parts, labor operations, and service documentation. - Hands-on experience using OEM Service Manuals, Electronic Parts Catalogs (Parts Catalog), Dealer Management Systems (DMS), and automotive parts inventory systems. - Strong knowledge of automotive spare parts identification, parts catalog navigation, and maintenance service requirements. - Experience working with Microsoft Excel and Automotive datas management. - Strong analytical, research, and problem-solving skills. - Excellent attention to detail with a commitment to data quality and accuracy. - Effective written and verbal communication skills. - Ability to collaborate effectively with cross-functional teams and manage multiple priorities in a fast-paced environment. **Current Tekion Employees: Please apply via the Internal Job Board in Ashby** *Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!* Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. For more information on our privacy practices, please refer to our Applicant Privacy Notice [here](https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice).