Data & Systems Support Analyst

Job description

Role Overview The Data & Systems Support Analyst provides technical assistance, support and training to users of systems related to the Department of Children and Families/Managing Entities (ME) Line of Business. The position also supports the development team by providing QA for software updates. The position is expected to have experience in providing user support and working within a ticketing system. Understanding the Department of Children and Families data sets is a plus. Role Responsibilities Test code and applications developed by other development team members to ensure proper functionality as per business requirements Assist senior management in making design and architectural decisions for business systems Participate in relevant meetings as requested Track issues reported by users and ensure resolution Work on special projects assigned by senior IT Management Assist in the monthly submission of data to DCF Provides support in data reconciliation tasks Responsible for testing new features and/or updates in Carisk’s systems Generates and distributes monthly reports to clients and providers User management and account creation Provide user training and TA Role Qualifications High School Diploma / BS degree Undergraduate degree program in Computer Science, Application Development or Business Technology Knowledge of DCF PAM 155-2 data requirements Understanding of the software development cycle Desire to work hard and learn while being mentored by a senior architect and business leadership Ability to think quickly and change courses based on business needs Experience with Windows, MS Office, IT Ticketing Systems Basic knowledge of SQL Problem solver and attention to details Excellent communication and interpersonal skills Outstanding organizational and time-management skills Culture and Benefits at Carisk: 10 Paid Company Holidays Paid Time Off Competitive Medical, Dental, and Vision Insurance Company Sponsored Life Insurance Supplemental Life Insurance, Short/Long Term Disability, Employee Assistance Program, Flexible Spending Account, and many other Ancillary Benefits 401(k) Retirement Plan with Company Match ClassPass Wellness Program Employee Discount Program Flexible and Hybrid Schedule Options* Internal Education Programs and Tuition Reimbursement Options Internal Advancement Opportunities Company-Wide Diversity and Holiday Celebrations Best Places to Work Award Recipient 5 years in a row! *Schedule options and work location vary between departments and management approval Carisk Partners provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. About Carisk Partners, Inc. Carisk Partners, a Best Places to Work award winning organization, is a specialty risk transfer, care-coordination company servicing insurers, government entities, self-insured plan sponsors and other managed care organizations. Through its Pathways 2 Recovery care model, Carisk Partners aims to improve outcomes and reduce overall cost of quality care by applying best practices in a patient – centered approach to manage complex challenges for the group health, casualty and auto markets.