Database Manager

Job description

Job Posting Title: Database Manager ---- Hiring Department: Jack S Blanton Museum of Art ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes The Blanton Museum of Art at the University of Texas at Austin is known for its bold vision, from a dynamic reinstallation of the collection galleries in 2017, to the opening of Ellsworth Kelly’s monumental work of art, Austin, in 2018, and redesign of its grounds by Snøhetta in 2023, and the exhibitions and educational programs that define the museum’s role in the community. There is even more to come for the Blanton and the thousands of school and university students and visitors we serve. With a proven track record as a museum that is deeply relevant, and where education is embedded into everything we do, we have put The University of Texas at Austin, and the city of Austin, on the forefront of the visual arts. Benefits-eligible Blanton Museum of Art staff enjoy the same competitive benefits, programs and services available to University of Texas at Austin employees. Blanton staff has access to complimentary admission to the museum, selected museum events, and a 20% discount at the Museum Store. The Blanton is home to a vast array of roles matching a wide range of interests and talents. No matter the staff position at the Blanton, all contribute to the preservation of culture and history for the entire community. We invite you to view and apply for this exciting opportunity. Purpose The Database Manager is responsible for the overall administration, integrity, governance, and strategic utilization of the Blanton Museum of Art’s Tessitura CRM. This position serves as the museum’s primary Tessitura administrator and data steward, ensuring that constituent, membership, ticketing, fundraising, marketing, and financial data are accurate, secure, and effectively managed across the organization. Working collaboratively with departments including Marketing and Communications, Visitor and Volunteer Services, Membership, Finance and central UT, the Database Manager develops and maintains data standards, oversees system configuration, manages integrations, supports reporting and analytics, and provides training to staff. This position plays a critical role in supporting audience development, fundraising, visitor engagement, and institutional decision-making through high-quality data management and governance. Responsibilities Data Governance: Develop, implement, and maintain museum-wide data governance policies and procedures. Establish standards for data entry, constituent records, coding structures, duplicate management, and record maintenance. Monitor and improve data quality through ongoing audits, cleanup initiatives, and validation processes. Develop policies to ensure consistent use of constituent data across departments. Ensure compliance with university policies, privacy regulations, PCI standards, and industry best practices. Reporting and Analytics: Design and maintain dashboards, reports, and queries to support leadership and departmental decision-making. Produce recurring reports related to attendance, membership, fundraising, marketing, admissions, retail, and visitor engagement. Support Marketing with segmentation, audience targeting, campaign reporting, and customer journey development. Support forecasting, budgeting, and strategic planning through data analysis. Identify trends and opportunities using constituent and transactional data. Work closely with Finance to reconcile transactional data and reporting. System Integrations: Manage integrations between Tessitura and third-party platforms including email marketing, digital advertising, e-commerce, payment processors, analytics platforms, accounting systems, and other museum technologies. Collaborate with Visitor and Volunteer Services on admissions, memberships, group sales, and customer service workflows. Monitor integration health and troubleshoot issues with vendors and internal stakeholders. Support implementation of new technologies that connect with Tessitura. User Support and Training: Develop documentation, standard operating procedures, and user guides. Train new and existing staff on Tessitura functionality and data standards. Provide ongoing technical support and troubleshoot user issues. Promote adoption of best practices across all departments. Other related functions as assigned. Required Qualifications Bachelor's degree in information technology, data analytics or related field. At least three years of experience working with an enterprise database system, including customer support, technical or applications support, maintenance and troubleshooting. Advanced proficiency in in CRM systems, Tessitura experience preferred. Familiarity with database security standards and best practices in SQL database management. Detail oriented with strong problem-solving and project management skills. Proficient with SQL, Microsoft Excel, Outlook, and Word. Strong verbal and written communication skills. Relevant education and experience may be substituted as appropriate. Preferred Qualifications Master’s degree in information technology, data analytics, or related field. At least 5 years of experience working with Tessitura. Experience working in museums or cultural institutions. Salary Range $65,000 + depending on qualifications Working Conditions May work around standard office conditions. Repetitive use of a keyboard at a workstation. Requires remaining in a stationary position for extended periods of time. Work Shift Monday through Friday, 8:00 am – 5:00 pm Additional hours may be required on evenings and/or weekends during peak periods and museum events Required Materials Resume/CV Letter of interest 3 work references with their contact information including email addresses; at least one reference should be from a supervisor. Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled into your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 . The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.