[David Jones] eCommerce Promotions Coordinator

Job description

As the eCommerce Promotions Coordinator , you will support the accurate and timely setup, testing, launch, and maintenance of online promotions across the David Jones eCommerce channel, helping to deliver the trade plan and a seamless customer experience. Working closely with Trade, Buying & Planning, Marketing, Product, Technology, and Customer Care teams, you will coordinate the execution of approved promotional activity, ensuring offers are configured correctly, validated thoroughly, and launched on time. You will monitor promotions throughout their lifecycle, identify and escalate issues, and support timely resolution to minimise customer and business impact. Through strong attention to detail, effective stakeholder collaboration, and adherence to established processes, you will contribute to the reliable delivery of promotional activity and the ongoing optimisation of operational execution. What YOUR DAY LOOKS LIKE Key responsibilities Promotion Set-up & Co-ordination · Review promotional briefs, trackers, Terms & Conditions, and supporting assets to ensure all required information has been provided prior to setup. · Configure and schedule promotional activity including Percentage-off promotions, Dollar-off promotions, David Jones Rewards offers, Spend & Save campaigns, Gift with Purchase offers, Other promotional mechanics as required · Liaise with stakeholders to obtain missing information and clarify promotional requirements before launch. · Maintain accurate promotion records and status updates within agreed systems and trackers. · Escalate risks, issues, or potential delays that may impact delivery timelines. Quality Assurance & Launch Support · Perform pre-launch checks to validate; Promotional eligibility, Pricing and discount logic, Start and end dates, Product and category inclusions, Customer-facing messaging, Terms & Conditions alignment. · Support end-to-end testing of promotional offers and customer redemption journeys. · Monitor promotions during launch and throughout the promotional period to identify and report issues. · Verify promotional updates, amendments, and closures are completed accurately. Issue Management & Continuous Improvement · Triage promotion-related issues and coordinate resolution with relevant stakeholders. · Assist with investigating customer and business impacts arising from promotional defects. · Document issues, resolutions, and learnings to support continuous improvement. · Identify recurring errors and contribute ideas to improve processes, controls, and ways of working. Stakeholder Collaboration · Build effective working relationships with Trade, Merchandise, Marketing, Digital, Customer Care, and external partners. · Provide timely updates on promotion status, risks, and actions. · Support additional ecommerce trading activity and promotional initiatives as required. · Assist with peak trading events by supporting promotional readiness, launch monitoring, and issue resolution. Customer Obsessed & Delivering Service Like No Other · Ensure promotions are accurate, clear, and easy for customers to understand and redeem. · Support the resolution of customer queries relating to promotional activity. · Escalate customer-impacting issues promptly to minimise disruption and maintain customer trust. Leading Self, Leading & Empowering Others · Take ownership of assigned promotional activities from setup through to completion. · Manage competing priorities and meet agreed delivery deadlines. · Maintain process documentation and support knowledge sharing across the team. · Contribute positively to team collaboration and provide support during peak trading periods. Work Health & Safety · Maintain a safe working environment for team members, contractors and visitors, and ensure that others are not put at risk. · Implement and adhere to WHS policies and procedures, guidelines and safe work practices within your area of responsibility; and complete all required WHS training. · Ensure that you consult and avoid introducing new hazards or breaches of WHS legislation when implementing new initiatives, systems, products, equipment or designs. · Report injuries or hazards as per policy and support return to work programs. What YOU’LL NEED TO THRIVE · Experience working within ecommerce, retail, merchandising, digital trading, content management, or promotional administration environments. · Strong attention to detail and accuracy. · Ability to interpret promotional mechanics, Terms & Conditions, and business requirements. · Advanced Excel skills, including filtering, data validation, and managing large datasets. · Strong organisational and time management skills. · Effective written and verbal communication skills. · Ability to manage multiple tasks and deadlines within a fast-paced environment. How WE MEASURE ACHIEVEMENT You will achieve by delivering outcomes aligned to the following measures. Specific goals and key performance indicators will be determined through the Achievement and Growth framework and reset each financial year. Success in this role will be measured through: Accuracy of promotional setup and execution. Delivery of promotions within agreed timelines and service levels. Reduction of setup errors, defects, and rework. Timely identification and escalation of issues. Quality and completeness of promotion records and documentation. Positive stakeholder feedback and effective cross-functional collaboration. Contribution to a positive customer experience through accurate promotion execution. How YOU THRIVE Our purpose at David Jones is to ‘inspire like no other’, and culturally we aspire to be THRIVING. In our thriving culture, our people will be at their best as individuals and as teams. Our thriving cultural foundations are defined by the behaviours each and every one of us display. It’s our commitment and responsibility to ensure that as individuals and as a collective, that we are living our cultural foundations. Customer Obsessed · We are curious to understand our customer and build a long term relationship · Our customer sees us as a source of inspiration and we are dedicated to delighting them with seamless solutions as one team Empowered · We trust each other to act with integrity, value our unique skillsets and are accountable for our decisions · We have the confidence to learn from our challenges and take action to drive achievements · Together we celebrate our successes Inclusive · We care for our people, customers, partners and community by creating an inclusive environment through belonging and respect · We embrace the diversity of our ideas that allows our people to reach their full potential · We are responsible for our planet through our focus on sustainability Innovative · We constantly seek innovative ways of improving, challenging and exploring ways we can inspire · We achieve this by listening, seeking feedback and having the courage to challenge the status quo · By doing this we contribute to the success and legacy of our business