DDI Operations Engineer - Senior

Job description

Line of Service Advisory Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Senior Associate Job Description & Summary Key Responsibilities Administer and support enterprise DNS, DHCP, and IPAM services within a global environment. Monitor, troubleshoot, and resolve incidents impacting DDI infrastructure and related network services. Manage DNS records, DHCP scopes, IP allocation activities, and related configuration changes. Support DDI modernization and migration initiatives, including transition activities to global DDI platforms. Perform system administration, patching, upgrades, and configuration maintenance across DDI environments. Leverage monitoring and operational tools to ensure service health, availability, and compliance with established service levels. Conduct root cause analysis and support problem management activities for critical incidents. Act as a technical SME and collaborate with stakeholders, partners, and operational teams to implement DNS/DHCP changes and support technical initiatives Maintain operational documentation, knowledge articles, and standard operating procedures. Contribute to continuous improvement initiatives and support a 24x7 operational environment when required. Required Qualifications Minimum 3 years of experience supporting Enterprise DDI (DNS, DHCP, and IPAM) environments. Hands-on experience administering and troubleshooting DNS and DHCP services in enterprise environments. Experience managing DNS records, DHCP scopes, IP allocation, and related configuration activities. Strong understanding of IP networking concepts and experience troubleshooting network-related issues. Experience working with Windows and Linux server environments. Hands-on experience using Linux/Unix command-line environments. Experience supporting incident, problem, and change management processes. Ability to perform root cause analysis (RCA) for critical incidents and service disruptions. Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field. Excellent communication, collaboration, and documentation skills. Preferred Qualifications Experience with BlueCat DDI solutions and migration activities. Experience with Active Directory, DNS, and DHCP services in Microsoft environments. Familiarity with DDI monitoring and operational tools such as ThousandEyes, SolarWinds, Splunk, or similar platforms. Knowledge of DNS security concepts and best practices. Experience working in mixed operating system environments, including Linux, Unix, and Microsoft platforms. Cloud and/or Security certifications preferred. Experience supporting large-scale global infrastructure or 24x7 operational environments. Exposure to networking technologies and platforms such as Cisco, Palo Alto, BlueCat, Infoblox, or Microsoft networking solutions. All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer. -Understand the importance of have a correct information management -Knowledge of information Security and Data Protection -Correct information Security management Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture (EA), Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Learning Agility {+ 11 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date