DE027044-BPO Operations Senior Manager (Ilocos)

--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: BPO Operations Senior Manager (Ilocos) WORK SETUP: Return to Office RESPONSIBILITIES: • Mobilize appropriate resources • Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities • Improve client and customer relationships working with Client Account and Account Management Team leadership • Plan, deliver and execute project(s) and program(s) • Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center) • Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement • Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s) • Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies • Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets Proactive and inquisitive candidate required with clear and precise communication, written and oral skills • Market knowledge of US Wireless and Telecom domain would be preferred • Should possess great Communication, Influencing & Negotiating Skill OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: San Nicolas Valdez Center Bldg. A SKILL AND QUALIFICATIONS: • Open to both graduate and undergraduate candidates with relevant work experience in BPO operations • Must have at least 12 years of experience in BPO Operations • Must have at least 10 years of Leadership experience #LI-PH About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.